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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Objectives
Customer Decision Hub Overview	- Engagement Policy Design 1. Constraints and suitability rules 2. Eligibility and applicability rules - Next-Best-Action (NBA) Framework 1. Action prioritization and arbitration 2. NBA decision strategies
Customer Engagement and Channels	- Omnichannel delivery 1. Customer interaction history 2. Channel configuration
AI and Adaptive Analytics	- Machine learning in decisioning 1. Model usage in NBA 2. Feature impact and feedback cycles - Adaptive models 1. Propensity scoring 2. Outcome prediction and learning loops
Decision Strategies and Configuration	- Strategy building blocks 1. Strategy results and propositions 2. When, if, and decision shapes - Real-time decisioning 1. Context handling in real time 2. Event-driven decisioning
Reporting and Monitoring	- Performance tracking 1. Business outcome reporting 2. Decision results monitoring

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q32-Q37):

NEW QUESTION # 32
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

A. Submit an Update existing action request in 1:1 Operations Manager
B. Submit a Create new action request in 1:1 Operations Manager
C. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
D. Submit an Other request type in the Customer Decision Hub portal

Answer: D

NEW QUESTION # 33
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
B. The customer always receives the most relevant action, even if an action is not a part of any journey.
C. The bank implemented upweighting for the third stage.
D. The customer can be Involved in only one active journey at a given moment.

Answer: B

NEW QUESTION # 34
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The action suitability conditions are not defined.
B. The suppression rules are not defined to exclude previously accepted actions.
C. The actions are filtered based on eligibility.
D. The volume constraint is not set to exclude previously accepted offers.

Answer: D

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 35
U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website. What three of the following artifacts are mandatory to implement this requirement7 (Choose Three)

A. Customer engagement policies.
B. A business structure.
C. Customer contact policies.
D. An action and the associated web treatment.
E. Real-time containers.

Answer: B,D,E

Explanation:
To implement this requirement, you need to create an action and the associated web treatment, a real-time container, and a business structure. An action is a proposition that you want to present to a customer, such as a credit card offer. A treatment is the way you present the action to a customer, such as an image or a text message. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel, such as a website or a mobile app. A business structure is a hierarchy of business groups and business issues that organizes actions into meaningful categories. Verified Reference: Pega Academy - Decisioning Consultant - Creating actions and treatments, Pega Academy - Decisioning Consultant - Configuring real-time containers, [Pega Academy - Decisioning Consultant - Defining business structure]

NEW QUESTION # 36
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

A. 75 SMSes and 25 emails
B. 0
C. 1
D. 75 emails 25 SMSes

Answer: C

NEW QUESTION # 37
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