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Salesforce Plat-Admn-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Platform Administrator
Exam Number:ADM-201
Exam Format:Multiple Choice, Multi-Select
Available Languages:Mandarin Chinese, English, Japanese
Exam Duration:105 minutes
Passing Score:65%
Related Certifications:Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Advanced Administrator
Salesforce Certified Application Architect
Real Exam Qty:60
Certificate Validity Period:2 years
Exam Price:$200 USD
Sample Questions:Salesforce Plat-Admn-201 Sample Questions
Exam Way:Online proctored exam at authorized testing centers or through online proctoring
Pre Condition:No formal prerequisites required; recommended to have 6 months to 1 year of hands-on Salesforce administration experience; completing the Salesforce Administrator Trailhead modules is highly recommended
Official Syllabus URL:https://trailhead.salesforce.com/credentials/administrator

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Salesforce Plat-Admn-201 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 2
  • Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 3
  • Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 4
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.

Salesforce Certified Platform Administrator Sample Questions (Q51-Q56):

NEW QUESTION # 51
Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?

Answer: C


NEW QUESTION # 52
Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria. What will occur?

Answer: D


NEW QUESTION # 53
The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should a Platform Administrator add to the dashboard to fulfill the request?

Answer: A

Explanation:
To provide a single dashboard that allows users to "drill down" or toggle between different data subsets, the administrator should add Dashboard Filters. A dashboard filter allows the manager or agent to select a value (e.g., "Origin = Phone" or "Status = New"), and all components on the dashboard will instantly refresh to show only the data matching that criteria. Salesforce allows up to three filters per dashboard, which perfectly accommodates the request for origin, status, and owner. While a Bucket Column (Option D) can group data within a report, it does not provide the interactive "drill down" capability on the dashboard itself. Widgets (Option B) are the components themselves, and Combination Charts (Option C) display multiple data sets in one visual but do not offer filtering functionality.


NEW QUESTION # 54
Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated. The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?

Answer: C

Explanation:
In Salesforce, there are different types of sharing: Managed Sharing (Role Hierarchy, Sharing Rules) and Manual Sharing. A critical behavior of the platform is that when a user is deactivated, all their Manual Shares (records shared with them by other users using the "Share" button) are automatically and permanently deleted from the system. Even if the user record is reactivated later, those manual shares do not return. Because the organization uses a "Private" model and does not use criteria-based sharing rules, the user's previous access likely relied on manual sharing or their previous position in the hierarchy. While activating the record and adding them back to teams provides new access, the historical "one-off" shares are gone. Options A and B are unlikely to be the cause of a total loss of visibility. Option D is incorrect because permission sets control what a user can do, not which specific records they can see in a private sharing model.


NEW QUESTION # 55
A Platform Administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. What should the administrator use to export this file?

Answer: C

Explanation:
When an administrator needs to extract a specific subset of records (e.g., Opportunities filtered by stage and date) with specific fields, the Data Loader is the most appropriate tool . Data Loader is a client application that allows for bulk operations, including "Export" and "Export All"43. It allows the administrator to write a SOQL (Salesforce Object Query Language) query or use the built-in query builder to apply filters, such as StageName = 'Closed Won' and CloseDate = LAST_90_DAYS44. The Data Import Wizard (Option B) is primarily used for importing data and has very limited export capabilities, usually confined to simple CSV samples45454545. The Data Export Service (Option D), also known as "Weekly Export," is designed for full backup purposes; it exports the entire database into zip files and does not allow for specific filtering of records or fields for a quick ad-hoc report . Data Cloud (Option C) is a large-scale data platform and is overkill for a simple file export task47. Thus, for targeted, field-specific exports of 90 days of data, Data Loader is the standard choice .


NEW QUESTION # 56
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