Salesforce Plat-Admn-201学習資料、Plat-Admn-201日本語的中対策

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Salesforce Plat-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Object Manager and Lightning App Builder20%- Standard and Custom Objects
  • 1. Page Layouts and Record Types
    • 2. Fields and Relationships
      Topic 2: Desktop and Mobile Administration2%- Mobile Configuration
      • 1. Salesforce Mobile App
        Topic 3: Sales and Marketing Applications12%- Sales Cloud Functionality
        • 1. Campaigns
          • 2. Leads and Opportunities
            Topic 4: Activity and Collaboration8%- Productivity Tools
            • 1. Tasks and Events
              • 2. Chatter and Collaboration Tools
                Topic 5: Organization Setup10%- Company Settings and User Interface
                • 1. UI Settings and Lightning Experience
                  • 2. Company Information
                    Topic 6: Workflow and Process Automation20%- Automation Tools
                    • 1. Flow Builder
                      • 2. Approval Processes
                        Topic 7: Service and Support Applications12%- Service Cloud Basics
                        • 1. Knowledge and Entitlements
                          • 2. Cases and Case Management
                            Topic 8: Data and Analytics Management16%- Reports and Dashboards
                            • 1. Dashboard Components
                              • 2. Report Types

                                >> Salesforce Plat-Admn-201学習資料 <<

                                Plat-Admn-201日本語的中対策、Plat-Admn-201受験練習参考書

                                ShikenPASSにあるソフトウェアバージョンは、Plat-Admn-201実際の試験の3つのバージョンの1つであり、当社の専門家によって設計されています。 ソフトウェアバージョンの機能は非常に特殊です。 たとえば、ソフトウェアバージョンは実際の試験環境をシミュレートできます。 Plat-Admn-201試験問題を購入すると、同様の実際の試験環境を楽しむことができます。 また、教材のソフトウェアバージョンは、コンピューターの数に限定されません。 Plat-Admn-201準備試験をためらわずに購入してください。多くのメリットが得られ、Plat-Admn-201試験に確実に合格します。

                                Salesforce Certified Platform Administrator 認定 Plat-Admn-201 試験問題 (Q65-Q70):

                                質問 # 65
                                What is an Agentforce use case in a sales organization?

                                正解:C

                                解説:
                                Agentforce is designed to handle sophisticated, multi-step business processes that traditionally require human intervention. In a sales organization, a primary use case is Automating Lead Qualification. Unlike basic web bots (Option C) that follow a rigid, pre-defined script, an Agentforce agent can engage in natural language conversations with prospects. It can ask relevant discovery questions, handle objections, and determine if a lead meets the company's "Qualified" criteria based on the information provided. Once qualified, the agent can autonomously update the Salesforce record or even book a meeting for a human sales representative. While AI can assist with content, "automating all marketing content" (Option B) is overly broad and typically handled by specialized marketing tools. Generating cold calls (Option A) involves voice technology and legal complexities that are not the core focus of the Agentforce platform's digital agent capabilities. Lead qualification represents a high-value, repeatable process that perfectly leverages the agent's ability to reason and interact with Salesforce data.


                                質問 # 66
                                Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?

                                正解:B

                                解説:
                                Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud. The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.


                                質問 # 67
                                The Cloud Kicks sales team has asked that two of the fields that appear on the Opportunity cards in Kanban view be changed to make the cards more meaningful. Which feature should a Platform Administrator access to make this change?

                                正解:A

                                解説:
                                In the Salesforce Lightning Experience, the fields displayed in the "header" of a record and on the cards in the Kanban view are controlled by the Compact Layout. Each object has a System Default compact layout, but a Platform Administrator can create custom ones to prioritize the most important information, such as "Account Name" and "Close Date." By editing the primary compact layout for the Opportunity object, the admin directly controls which fields the sales team sees as they drag and drop deals through the Kanban stages. While Page Layouts (Option C) control the main record detail page and Kanban Settings (Option D) control which field is used for columns and summaries, the individual "card" content is always driven by the Compact Layout. This ensures that users can quickly gather key context without needing to open every individual record.


                                質問 # 68
                                Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?

                                正解:D

                                解説:
                                For any business process that needs to run at a specific time interval (in this case, "once a week"), a Scheduled flow is the standard tool. A scheduled flow allows the Platform Administrator to define a frequency (Daily, Weekly, or Once) and a start time57. The flow can then query all relevant Account records and perform the logic of counting open cases and updating the parent record autonomously58. Record-triggered flows (Option B) are inappropriate here because the count needs to happen on a schedule rather than being triggered by an individual record edit59. Autolaunched flows (Option C) must be called by another process, such as a button or Apex, and do not have their own timing mechanism60. "Automation event triggered flow" (Option D) is not a standard type of flow used for recurring batch processing


                                質問 # 69
                                Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum. What should a Platform Administrator configure to achieve this?

                                正解:D

                                解説:
                                To facilitate the discussion of "sensitive records" where even the existence of the group must be hidden from non-members, a Chatter Unlisted Group is the appropriate solution. Unlike a Private Group (Option B), which can be seen in searches and lists even if the content is hidden, an Unlisted Group does not appear in search results and requires an explicit invitation to join. This ensures that only members know the forum exists, meeting the highest privacy requirement.
                                Public Groups (Option C) are visible to everyone and are not suitable for sensitive discussions.
                                "Private Chatter Channel" (Option D) is not a standard term for this type of collaboration group.
                                Unlisted groups must be enabled in Chatter Settings before they can be created by administrators.


                                質問 # 70
                                ......

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