Salesforce Certified-Business-Analyst權威認證，Certified-Business-Analyst證照考試

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Prioritizing backlog items
        • 2. Supporting sprint planning
          Topic 2: Requirements Gathering and User Stories- User stories and acceptance criteria
          • 1. Writing effective user stories
            • 2. Defining acceptance criteria
              - Requirements elicitation techniques
              • 1. Document analysis
                • 2. Workshops and interviews
                  Topic 3: Solution Assessment and Validation- Testing and feedback
                  • 1. Feedback incorporation
                    • 2. User acceptance testing support
                      - Solution evaluation
                      • 1. Validate solution requirements
                        • 2. Assess alignment with business needs
                          Topic 4: Customer and Business Analysis- Business process understanding
                          • 1. Analyze current business processes
                            • 2. Identify process gaps and inefficiencies
                              - Stakeholder identification and engagement
                              • 1. Identify key stakeholders and their roles
                                • 2. Elicit business needs from stakeholders

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                                  最新的 Salesforce Business Analyst Certified-Business-Analyst 免費考試真題 (Q80-Q85):

                                  問題 #80
                                  Which users will be able to reset a Single Sign-On user Password?

                                  答案：A

                                  解題說明：
                                  Explanation
                                  Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
                                  The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
                                  https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5


                                  問題 #81
                                  In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

                                  答案：C

                                  解題說明：
                                  Explanation
                                  Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks. References:
                                  https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development-models/understand


                                  問題 #82
                                  The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
                                  When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

                                  答案：A

                                  解題說明：
                                  Explanation
                                  The type of diagram that business analyst should use to identify waste within and between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation is value stream map.
                                  A value stream map is diagram that shows flow of materials information value-added non-value-added activities cycle times wait times involved in process value stream map can help identify waste inefficiencies opportunities improvement within between processes by highlighting where time resources being wasted where value being added where bottlenecks occurring etc.
                                  A Suppliers Inputs Process Outputs Customers (SIPOC) Map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation SIPOC Map high-level process map shows key elements process such suppliers inputs outputs customers SIPOC Map can help define scope boundaries project identifying what triggers process what are inputs outputs process who are involved affected by process what are expectations requirements process SIPOC Map does not help identify waste within between processes detail.
                                  A detailed process map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation detailed process map diagram shows stepsactivities decisions involved in process detailed process map can help document existing processes clear concise way can easily understand anyone involved project but does not help identify waste within between processes detail.
                                  References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i


                                  問題 #83
                                  A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
                                  What are the next steps the business analyst should take?

                                  答案：C

                                  解題說明：
                                  Explanation
                                  This answer states that documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager who customized all of their list views on the Account object to include a new field and realized they are unable to modify the recently viewed list. Documenting the desired outcome means that the BA records what the sales manager wants to achieve or accomplish by modifying the recently viewed list, such as filtering, sorting, or grouping by the new field. Researching the impact of making a change means that the BA investigates how modifying the recently viewed list would affect other aspects of UC's Salesforce environment, such as performance, security, usability, etc. Documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager because they help the BA to understand and validate the business need and expectation of the sales manager, and to evaluate and propose possible solutions or alternatives for modifying the recently viewed list.
                                  References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


                                  問題 #84
                                  The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
                                  When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

                                  答案：B


                                  問題 #85
                                  ......

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