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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Communication and professionalism 1. Customer service techniques 2. Incident reporting 3. SLA management - Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls
Software Troubleshooting	23%	- Application and security troubleshooting 1. Application crashes and errors 2. Installation and compatibility problems 3. Security-related issues and fixes - Mobile device troubleshooting 1. Performance and battery problems 2. Connectivity and synchronization issues 3. App and OS update failures - Operating system issues 1. System crashes and performance issues 2. Update and driver failures 3. Boot errors and startup problems
Security	28%	- Threats and mitigation 1. Data protection and disposal 2. Social engineering prevention 3. Malware types and removal - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies
Operating Systems	28%	- Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Device drivers and system updates 3. File systems, partitions, and storage management 4. Command-line tools and scripting - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q216-Q221):

NEW QUESTION # 216
A company wants to use a single operating system for its workstations and servers and avoid licensing fees.
Which of the following operating systems would the company most likely select?

A. Windows
B. Linux
C. Chrome OS
D. macOS

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Linux is an open-source operating system that is freely available and does not require traditional licensing fees. It is highly versatile and scalable, making it suitable for both workstations and servers. Many enterprise environments use Linux to reduce software costs and benefit from robust server features.
B: Windows requires per-device or per-user licensing for both workstation and server editions.
C: macOS is proprietary and limited to Apple hardware with licensing restrictions.
D: Chrome OS is designed for lightweight devices and lacks server functionality.
Reference:
CompTIA A+ 220-1102 Objective 1.8 & 1.9: Identify common features and tools of the Linux client/desktop OS.
Study Guide Section: Open-source operating systems and licensing considerations

NEW QUESTION # 217
A user's Android smartphone frequently restarts when running a specific application. The smartphone is running the latest OS patch, and all applications are confirmed to be up to date.
The issue began after the user installed several new applications the previous week. Which of the following steps should a technician take first?

A. Clear the storage cache for the crashing application.
B. Perform a factory reset on the smartphone.
C. Uninstall the latest OS patch.
D. Test the application on another smartphone.

Answer: A

Explanation:
Clearing the application's cache is the least invasive initial troubleshooting step and can resolve crashes caused by corrupted or conflicting cached data without affecting the operating system or other applications.

NEW QUESTION # 218
After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.
Which of the following should the technician do next?

A. Isolate the system from the corporate network
B. Update BitLocker settings in the BIOS
C. Boot from installation media and repair the MBR
D. Replace the CMOS battery

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Disk optimization tools can sometimes corrupt theMaster Boot Record (MBR). If BIOS sees the drive but can
' t boot, repairing the MBR using installation media is the correct next step.
FromAll-in-One Exam Guide:
"When BIOS recognizes the drive but no OS is found, the issue is often with the boot record. Use installation media to access recovery tools and repair the MBR or boot loader."

NEW QUESTION # 219
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

A. Escalate the issue to a senior team member and provide next steps to the customer.
B. Dismiss the customer and reschedule another troubleshooting session at a later date.
C. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
D. Interrupt the customer and express that troubleshooting support tickets can take time.

Answer: A

Explanation:
When you've exhausted your troubleshooting expertise and the customer is frustrated, the appropriate next step is to escalate the ticket to a more experienced technician or specialized team. At the same time, communicate clearly to the customer what you're doing and what they can expect next. This maintains transparency, manages expectations, and ensures the issue is resolved as quickly as possible.

NEW QUESTION # 220
After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.
Which of the following should the technician do next?

A. Isolate the system from the corporate network
B. Update BitLocker settings in the BIOS
C. Boot from installation media and repair the MBR
D. Replace the CMOS battery

Answer: C

Explanation:
Disk optimization tools can sometimes corrupt theMaster Boot Record (MBR). If BIOS sees the drive but can
' t boot, repairing the MBR using installation media is the correct next step.
FromAll-in-One Exam Guide:
"When BIOS recognizes the drive but no OS is found, the issue is often with the boot record. Use installation media to access recovery tools and repair the MBR or boot loader."

NEW QUESTION # 221
......

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