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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration
Customer Success Foundation10%- Define customer experience
- Explain the stages of the customer lifecycle
- Describe recurring revenue financial terms
- Explain recurring revenue financial implications
Business Acumen30%- Interpret key financial terms (e.g., CAPEX, OPEX)
- Evaluate products and services to meet customer goals
- Describe renewal cycle and risk action planning
Customer Success10%- Explain customer journey & IT purchasing models
- Define customer success
Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes

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Cisco Renewals Manager Sample Questions (Q90-Q95):

NEW QUESTION # 90
What support should an RM take from the CSM?

Answer: A


NEW QUESTION # 91
What support should an RM take from the CSM?

Answer: B

Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption


NEW QUESTION # 92
What is the main purpose of CCW-R?

Answer: B


NEW QUESTION # 93
A partner organization has a small team where one person performs both the Account Manager and CSM functions. How should the RM adapt their collaboration approach?

Answer: A

Explanation:
In a smaller partner organization, Cisco lifecycle responsibilities may be consolidated into fewer individuals.
The critical requirement is not strict job-title separation; it is that the necessary lifecycle functions are still performed effectively. Therefore, the RM should ensure that both the commercial perspective normally owned by the Account Manager and the adoption/value-realization perspective normally owned by the CSM are represented in renewal planning and execution.
Cisco's current Renewals Manager v2.0 framework emphasizes cross-functional alignment, clarity of ownership, and execution of required lifecycle responsibilities across Sales, Customer Success, Renewals, Technical, and Operations. The operating model must prevent gaps in renewal readiness even when organizational structures differ. In practice, one person can legitimately wear multiple hats as long as the relevant responsibilities, insights, and decisions are covered.
Option A is unnecessary because Cisco does not require every partner to maintain a separate dedicated CSM for each account. Option B is incorrect because fewer people do not reduce the need for disciplined coordination; in fact, consolidated roles can make explicit alignment even more important. Option D is also inappropriate because the RM should not simply absorb the CSM function and blur role accountability.
The RM should therefore adapt to the partner's structure while preserving the required functional inputs:
commercial strategy, customer health, adoption status, value realization, renewal risk, and execution readiness.
Therefore, C is correct.


NEW QUESTION # 94
What does TPV mean?

Answer: B


NEW QUESTION # 95
......

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