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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Service Cloud Version 2
B. SAP Business Technology Platform
C. SAP Sales Cloud Version 2
D. SAP Commerce Cloud

Answer: D

NEW QUESTION # 18
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing expertise in purchase processes
C. Providing industry expertise
D. Offering scalability and flexibility

Answer: A,C,D

NEW QUESTION # 19
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It enables processing of accounting data.

Answer: A,C,D

NEW QUESTION # 20
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. Business process analysis is available out-of-the-box.
D. SAP Build can be used to create custom apps.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: A,B,D

NEW QUESTION # 21
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 22
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