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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Practical Application of Sales Cloud Expertise	33%	- Configure Products, Price Books, Quotes, and multi-currency settings - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools
Implementation Strategies	15%	- Plan deployment and post-implementation improvements - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions
Predictive and Generative AI	13%	- Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines
Sales Lifecycle	23%	- Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes - Design reports and dashboards based on KPIs
Consulting Practices	14%	- Project management and delivery lifecycle - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design
Data Management	15%	- Manage data governance and maintenance - Ensure data quality and scalability - Data migration and integration considerations

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration?

A. Contacts are private and only the owner and admin can view them.
B. Contacts are private and shared through the role hierarchy.
C. Contacts are private and shared through sharing rules.

Answer: A

NEW QUESTION # 89
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A. Compliance Risk
B. Technical Risk
C. Operational Risk

Answer: B

Explanation:
The system downtimes during past deployments fall under the category of Technical Risk. Here's why:
* Technical Nature of Issue: System downtime is directly related to the performance, reliability, and technical aspects of Salesforce deployments. Technical risks encompass potential issues related to system functionality, stability, and the implementation of technology.
* Risk Register Considerations: A Risk Register categorizes risks to help with mitigation planning.
Since the issues were due to technical failures during deployment, this aligns with Technical Risk, as it involves technology infrastructure and deployment processes.
* Salesforce Best Practices: Identifying and categorizing technical risks helps to prepare and allocate resources effectively, reducing the likelihood of similar issues in future deployments.
* References: Salesforce's guidance on Risk Management and Deployment Planning includes information on managing technical risks associated with deployments.
In summary, Technical Risk (Option A) is the appropriate category for issues related to system downtimes during Salesforce deployments.

NEW QUESTION # 90
Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout. How should the should consultant implement a solution to meet the requirement?

A. Create a roll-up summary field on the Account object.
B. Use a custom formula field on the Opportunity object.
C. Use a record-triggered flow to set the value on the account.

Answer: C

NEW QUESTION # 91
Cloud Kicks wants existing sales reps to adopt the new Sales Cloud implementation quickly and reduce resistance to change. What should the consultant recommend as part of the rollout strategy?

A. A change management plan including training, communication, and executive sponsorship
B. A single email announcement with no follow-up
C. Immediate mandatory usage with no training

Answer: A

NEW QUESTION # 92
Cloud Kicks wants to prevent an Opportunity from moving to "Closed Won" unless a required approval from finance has been completed. What should the consultant recommend?

A. An approval process with a validation rule to enforce the gate
B. A Chatter approval post
C. A workflow rule

Answer: A

NEW QUESTION # 93
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