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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Know the purpose and key terms of 15 ITIL practices- Information Security Management
- Change Control
- Service Request Management
- Continual Improvement
- Incident Management
- Release Management
- Service Configuration Management
- Supplier Management
- Problem Management
- IT Asset Management
- Service Level Management
- Relationship Management
- Service Desk
- Deployment Management
- Monitoring and Event Management
Topic 2: Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 3: Understand the purpose and components of the ITIL service value system- Guiding Principles
- Practices
- Service Value Chain
- Continual Improvement
- Governance
Topic 4: Understand the activities of the service value chain- Engage
- Design & Transition
- Deliver & Support
- Plan
- Improve
- Obtain/Build
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Progress iteratively with feedback
- Think and work holistically
- Keep it simple and practical
- Collaborate and promote visibility
- Optimize and automate
- Focus on value
- Start where you are
Topic 6: Understand the four dimensions of service management- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
- Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q331-Q336):

NEW QUESTION # 331
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Answer: A


NEW QUESTION # 332
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

Answer: C


NEW QUESTION # 333
What is the CORRECT order for the three phases of problem management?

Answer: D


NEW QUESTION # 334
Which list includes information that would be collected when any incident is first logged?

Answer: B


NEW QUESTION # 335
Which skill is an essential part of the 'service level management' practice?

Answer: D


NEW QUESTION # 336
......

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