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| Section | Weight | Objectives |
|---|---|---|
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Set up operating hours and availability |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership - Set up and manage crews and resource types |
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질문 # 124
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?
정답：C
설명：
This option allows tracking the time spent on each step of the work order line item and associating it with the time sheet entry record. References:https://help.salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.
htm&type=5
질문 # 125
Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
정답：B
설명：
This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. References:https://help.salesforce.com/s
/articleView?id=sf.fs_work_types.htm&type=5
질문 # 126
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
정답：A
설명：
The correct configuration is Service Report Language on the Work Order. The Work Order-level language field controls the language used for the Service Report generated for that work and its related appointments or line items. This lets the technician produce customer-facing documentation in the appropriate language.
When comparing Salesforce Mobile with Field Service Mobile, the latter should be treated as an operational field-work client rather than a generic CRM client. Its offline capabilities, appointment-centric experience, signature/report functions, geolocation controls, and technician-specific actions are the features that should drive the configuration decision.
The alternatives address different parts of the Field Service model. Changing the organization or technician user language is too broad and does not scale to customers who require different report languages.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Service Report Language; Work Orders; multilingual reports.
질문 # 127
universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
정답：B
설명：
Products consumed are records that track the products used during a service appointment[32]. A custom installation date field on products consumed would allow reporting on the volume of products installed within a specific timeframe by filtering on the installation date field values[33]. A work order related list on asset would show the work orders associated with an asset, but not the products installed. Field history tracking on asset would track field changes on an asset, but not the products installed. The standard installation date field on asset would show when an asset was installed, but not the products installed. References: https://help.
salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.reports_filter_date_fields.htm&type=5
질문 # 128
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians' view?
정답：C
설명：
For this scenario, Salesforce Field Service should use Page Layouts. Field Service Mobile uses assigned layouts to determine which Work Order and Service Appointment fields and related information technicians see. Appropriate profile/record-type layout assignments therefore provide the standard way to simplify the mobile record view.
Field Service Mobile is designed for technicians working in changing connectivity conditions. Standard page layouts, quick actions, flows, Service Reports, Knowledge, and supported mobile extensions should be used before introducing custom Visualforce or bespoke components because the native features participate in synchronization, offline behavior, and the Field Service security model.
The alternatives address different parts of the Field Service model. Field Sets apply to specific configurable surfaces, Visualforce is custom development, and Mini-Page Layouts do not drive the normal Field Service Mobile record experience.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Field Service Mobile; Page Layouts; technician record views.
질문 # 129
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