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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 4	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 6	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 7	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 9	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which user action would cause this?

A. Resetting network settings
B. Releasing the device from Apple Business Manager
C. Unenrolling from the organization's MDM solution
D. Signing out of their personal Apple Account

Answer: C

Explanation:
Managed apps, deployed via an MDM solution, are tied to the device's enrollment. Unenrolling from MDM (e.g., removing the profile inSettings > General > VPN & Device Management) deletes these apps, as they' re organization-controlled.
* Option A: Resetting network settings affects connectivity, not apps.
* Option C: Releasing from Apple Business Manager requires admin action, not user action.
* Option D: Signing out of a personal account doesn't remove managed apps.
* Option B: Correct-unenrollment removes managed content.References: Apple Support - "Mobile Device Management (MDM)" (support.apple.com/HT204142).

NEW QUESTION # 72
You ' re restoring an iPhone backup from a Mac. You ' re notified that the backup is incompatible and it can't be used.
What might resolve the issue?

A. Keep the iPhone unlocked.
B. Update the Mac to the latest macOS version.
C. Reenter the Apple Account password on the Mac.
D. Reenter the Apple Account password on the iPhone.

Answer: B

Explanation:
When an iPhone or iPad computer backup cannot be restored because it is reported as incompatible, Apple recommends first ensuring that the computer and its device-management software are up to date. On a Mac, that means installing the latest appropriate macOS updates, making option D correct. Compatibility problems can occur when the Mac's software is too old to properly communicate with or restore data to the device.
Apple also recommends checking the iPhone or iPad software version if the backup requires a newer operating system. Keeping the iPhone unlocked or reentering an Apple Account password does not resolve a backup-format compatibility problem. If updating the Mac and device does not resolve the issue, Apple advises trying another backup or an available iCloud backup.

NEW QUESTION # 73
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?

A. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
B. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
C. Force shutdown your iPhone and wait 10 seconds, then turn it back on.
D. Wait until the Forgot Passcode? message appears, then follow the instructions.

Answer: B

Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.: If you forgot your iPhone passcode ; Apple Device Support Exam Prep Guide , page 8.

NEW QUESTION # 74
Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use?

A. The one with the fastest bandwidth.
B. The one with the highest security.
C. The one that's first in the service order.
D. The one with the lowest MTU.

Answer: C

Explanation:
macOS uses the service order (System Settings > Network > Set Service Order) to prioritize interfaces; the top one handles Safari traffic.
* Option B: MTU doesn't determine priority.
* Option C: Bandwidth isn't auto-prioritized.
* Option D: Security isn't a factor.
References: Apple Support - " Change network service order " (support.apple.com/HT202058).

NEW QUESTION # 75
How do you view log messages grouped by activity in Console on a Mac?

A. Add:activity to a search string in the Console search field.
B. Control-click the process window and select Group by Activity.
C. Click the Activities button in the Console toolbar.

Answer: C

Explanation:
Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References: = View activities in Console on Mac; Apple Device Support Exam Prep Guide, page
11.

NEW QUESTION # 76
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