GCX-AI-GPE Exam Questions Vce | Practice GCX-AI-GPE Tests

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Action Map Configuration
  • 3. Customer Journey Triggers
- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Configuration of Engagement Features
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. Engagement Analytics
  • 3. AI-driven Insights
Genesys Predictive Routing- Configuration
  • 1. Performance Optimization
  • 2. Queue and Routing Configuration
  • 3. Predictive Routing Setup
- Getting Started
  • 1. Overview of Predictive Routing
  • 2. AI-based Routing Concepts
  • 3. Business Use Cases

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 45
Which of the following can be used to trigger an action map?
Response:

Answer: C


NEW QUESTION # 46
Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

Answer: A,D,E,F


NEW QUESTION # 47
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 48
Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

Answer: B


NEW QUESTION # 49
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