Apple-Device-Support Practice Mock & Apple-Device-Support Exam Materials

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 3
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 7
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

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Apple Device Support Exam Sample Questions (Q122-Q127):

NEW QUESTION # 122
What are two features of two-factor authentication for a personal Apple ID?

Answer: D,E


NEW QUESTION # 123
You've forgotten your login password or it's locked from too many failed attempts to log in.
What's the alternative method to unlock FileVault and reset your password?

Answer: B

Explanation:
iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you've forgotten your login password or it's locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select "I forgot my password" and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.


NEW QUESTION # 124
A user's personal Mac updated to the latest version of macOS last week. Their work Mac doesn't show the update as available. Why isn't the update available on the user's work Mac?

Answer: D

Explanation:
MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.
* Option A: Bootstrap tokens enable MDM features, not deferrals.
* Option C: Personal account sign-in doesn't block updates.
* Option D: Admin rights aren't required to see updates.
* Option B: Correct-MDM deferral is common in managed environments.References: Apple Support -
"MDM software updates" (support.apple.com/HT204142).


NEW QUESTION # 125
How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?

Answer: A

Explanation:
A Managed Apple ID is a type of Apple ID that is created and managed by an organization, such as a school or a business. It allows users to access Apple services, such as iCloud, iTunes U, and Apple School Manager.
A Managed Apple ID has different password policies than a regular Apple ID. According to the Apple Business Manager User Guide, one of the password policies for a Managed Apple ID is that "after three incorrect attempts, the account is locked for one hour." This means that if a user enters the wrong password three times in a row, they will not be able to sign in with their Managed Apple ID for the next 60 minutes.
This policy is designed to prevent unauthorized access and protect the user's data and privacy. References: Use Managed Apple IDs in the Apple Business Manager User Guide


NEW QUESTION # 126
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?

Answer: B,D,E

Explanation:
For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi, Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature that allows users to start something on one device and then complete it on another. For example, Guillermo can start working on a Keynote presentation on his Mac and then continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-Fi network, have Bluetooth turned on, and be signed in with the same iCloud account. These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video from one device to another, but it is not related to Handoff. References: Use Handoff to transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your iPhone and iPad
- How-To Geek


NEW QUESTION # 127
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