2026 100-140 Related Certifications 100% Pass | Valid 100-140 Exam Preparation: Cisco Certified Support Technician (CCST) IT Support

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Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Available Languages:English
Related Certifications:Cisco Certified Entry Networking Technician (CCT)
Cisco Certified Support Technician (CCST) Cybersecurity
Cisco Certified Support Technician (CCST) Networking
Passing Score:700 / 1000 (scaled)
Certificate Validity Period:3 years
Exam Format:Simulation-based questions, Drag and Drop, Multiple Response, Multiple Choice
Exam Price:USD 125 (may vary by region/tax)
Exam Duration:50 minutes
Real Exam Qty:Approximately 50 (varies)
Recommended Training:Cisco CCST Certification Overview
Cisco Networking Academy - CCST IT Support
Exam Registration:Cisco Certification Registration Portal
Pearson VUE Cisco Exams
Sample Questions:Cisco 100-140 Sample Questions
Exam Way:Online proctored or test center (via Pearson VUE)
Pre Condition:No formal prerequisites required; basic computer literacy recommended
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2
  • Job Roles: This section evaluates an IT Support Technicianโ€™s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q27-Q32):

NEW QUESTION # 27
A company's email system stops sending and receiving messages abruptly. What should the IT support technician investigate first to identify the probable cause?

Answer: D

Explanation:
Reviewing the server logs is a critical first step, as they can provide immediate insights into errors or warnings that coincide with the time the email system failed. This information is crucial for pinpointing the specific nature of the failure.
Option B is incorrect because user preferences for email systems are irrelevant to troubleshooting a sudden operational problem.
Option C is incorrect as checking for storage space, while potentially valid, is less likely to cause an abrupt stop in email functionality without prior warning signs.
Option D is incorrect because suggesting alternative temporary measures does not contribute to identifying the cause of the failure.


NEW QUESTION # 28
What is an essential step to take after implementing a solution to an IT problem, but before considering the problem as resolved?

Answer: B

Explanation:
Correct Answer. C. Monitor the solution's effectiveness and make adjustments if necessary Monitoring the solution after implementation ensures that it effectively resolves the problem and performs as expected. This step is crucial for making any necessary adjustments based on actual outcomes and feedback, ensuring a long-term resolution.
Option A is incorrect as ignoring feedback can lead to unresolved issues and potential failures in the solution.
Option B is incorrect because reverting all changes based on a single complaint is impractical without thorough evaluation.
Option D is incorrect as documentation is vital for future reference and continuous improvement, not something that should be skipped.


NEW QUESTION # 29
A company wants to reduce its IT support costs without sacrificing service quality. Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?

Answer: B

Explanation:
The cost per ticket KPI is essential for identifying how much is being spent per issue handled.
This KPI helps in pinpointing inefficiencies in the support process and areas where resources may be optimized without compromising service quality.
Option A is incorrect because while average handle time provides efficiency insights, it does not directly relate to cost management.
Option B is incorrect as the total number of tickets does not provide direct insights into cost efficiency or areas for cost reduction.
Option C is incorrect because the escalation ratio focuses more on the quality or complexity of service rather than cost efficiency.


NEW QUESTION # 30
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.

Answer:

Explanation:

Explanation:


NEW QUESTION # 31
A graphic designer complains that their MacOS desktop does not automatically adjust the display brightness based on ambient light.
What setting should the technician recommend adjusting?

Answer: A

Explanation:
Correct Answer. A. Enable `Automatically adjust brightness' in Display settings The
`Automatically adjust brightness' feature in MacOS uses an ambient light sensor to adjust the screen brightness based on environmental light levels, which can help ensure optimal visibility without manual adjustments.
Option B is incorrect as this issue is typically not related to the graphics driver but to a specific setting within the display options Option C is incorrect because `Night Shift' adjusts the color temperature of the display at night and does not relate to brightness adjustments based on ambient light Option D is incorrect as reinstalling the operating system is an excessive response to a setting adjustment issue


NEW QUESTION # 32
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