Salesforce-Communications-Cloud study materials: Salesforce Communications Cloud Accredited Professional (AP) Exam & Salesforce-Communications-Cloud exam torrent & Salesforce-Communications-Cloud actual exam

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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Exam Duration:	90 minutes
Exam Price:	$200 USD
Certificate Validity Period:	2 years
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Select
Related Certifications:	Salesforce Certified Sales Cloud Consultant Salesforce Certified Administrator
Real Exam Qty:	60
Passing Score:	65%
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Answer: B

NEW QUESTION # 56
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Answer: D

Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

NEW QUESTION # 57
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
B. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Answer: C

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.

NEW QUESTION # 58
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
B. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
D. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.

Answer: C

Explanation:
To efficiently model common attributes across mobile devices, creating a ' Mobile Offer Spec Type ' object with common attributes and setting the parent object type as ' Base Offer Spec Type ' is recommended (A).
This approach leverages the hierarchical structure of offer spec types in Salesforce Industries, allowing for the reuse of common attributes while maintaining the flexibility to associate specific mobile device offers with the ' Mobile Offer Spec Type ' object.References:Salesforce product catalog modeling best practices and Salesforce Industries documentation.

NEW QUESTION # 59
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic in the integration layer as callout task
B. Use the Action type from Order items to the Decomposition Relationship Conditions.
C. Use action type from fulfillment request lines in the callout condition task
D. Map all relevant information to the Customer Facing Service (CFS)
E. Implement the router condition logic within decomposition layer with more conditions.

Answer: A,B,D

Explanation:
To optimize order submission performance while meeting the router code requirement based on specific conditions, implementing the router condition logic in the integration layer as a callout task (A), using a custom adaptor in Apex for flexibility and memory efficiency between callouts (B), and utilizing the action type from Order items in the Decomposition Relationship Conditions (E) are recommended. This multi- faceted approach ensures that the logic is applied efficiently, conditions are evaluated accurately, and performance is optimized by leveraging the strengths of each layer of the Salesforce architecture.References:
Salesforce Communications Cloud documentation on integration patterns, custom Apex development, and order management configuration.

NEW QUESTION # 60
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