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Salesforce Salesforce-Slack-Administrator Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Slack Administrator
Exam Number:	Slack-Administrator
Available Languages:	English
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Platform App Builder
Recommended Training:	Slack Administrator Learning Path (Trailhead)
Exam Registration:	Official Credential Page Salesforce Webassessor Registration
Sample Questions:	Salesforce Salesforce-Slack-Administrator Sample Questions
Exam Way:	Online proctored exam via Salesforce Webassessor (Kryterion).
Pre Condition:	Recommended prior experience with Slack administration and basic Salesforce administration knowledge.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/slack-administrator

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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 3	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 4	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 5	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

Salesforce Certified Slack Administrator Sample Questions (Q149-Q154):

NEW QUESTION # 149
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
B. Add important channels to your workspace's default channels.
C. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
D. Train managers to add their new hires to the important channels as part of the new employee onboarding process.

Answer: B

Explanation:
Slack officially supports configuring Default Channels for workspaces:
"Default channels are channels that new members will automatically join when they first sign in to Slack." Creating workflows (A) or pinning channels (B) are helpful for awareness but don't enforce automatic joining.
Training managers manually (C) is inefficient and prone to errors.
(Reference: Slack Administration Study Guide - Managing Default Channels)
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NEW QUESTION # 150
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A. Build custom apps for all the popular tools that send the alerts to one channel.
B. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.
C. Send an announcement to the company reminding them to be more responsive when receiving alerts.
D. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

Answer: A

NEW QUESTION # 151
Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A. Create a private channel in the HR workspace, and add all hiring managers in the organization.
B. Create a public channel in the HR workspace, and add all hiring managers in the organization.
C. Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.
D. Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.

Answer: A

Explanation:
Slack recommends for sensitive HR communication:
"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved." A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.
(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)

NEW QUESTION # 152
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A. Change the channel management permission for managing posting permissions in all channels to Everyone.
B. Change the setting for join and leave messages, so they do not show in channels when employees come and go.
C. Change the invitations permission to require Workspace Admins/Owners approval.
D. Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.

Answer: D

Explanation:
Slack's best practice for controlling fragmentation of discussions is:
"Restrict who can create public and private channels to Workspace Admins and Owners to maintain governance and reduce channel sprawl." This ensures that projects stay visible in agreed-upon channels and minimizes unnecessary duplication.
(Reference: Slack Administration Study Guide - Channel Management Governance)

NEW QUESTION # 153
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)

A. Gather a team to begin developing a custom Slack app.
B. Search the Slack App Directory for an existing Slack app that supports the online tool.
C. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
D. Create a workflow using an incoming webhook once the report is generated.

Answer: B

Explanation:
Slack recommends:
"First search the Slack App Directory to check for an existing integration with the third-party tool before building or customizing anything." This saves time, ensures reliability, and simplifies deployment if an official app already exists.
(Reference: Slack Administration Study Guide - Managing App Integrations)
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NEW QUESTION # 154
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