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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
  • 1. Consistency across customer interactions
    • 2. Efficiency and personalization benefits
      - Integration with SAP Business Suite / S/4HANA
      • 1. Integration points and architecture
        • 2. Use cases and business scenarios
          Topic 2: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Customer Data solutions
            • 2. Sales solutions
              • 3. Commerce solutions
                • 4. Marketing solutions
                  • 5. Service solutions
                    Topic 3: Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

                    NEW QUESTION # 15
                    Which application would you use to execute an email campaign for a target group?

                    Answer: B


                    NEW QUESTION # 16
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: D


                    NEW QUESTION # 17
                    Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,D


                    NEW QUESTION # 18
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,E


                    NEW QUESTION # 19
                    Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                    Which SAP Customer Experience solution would you recommend?

                    Answer: B


                    NEW QUESTION # 20
                    ......

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