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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles - Usability and Information Architecture |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Discovery | 13% | - Salesforce UX Personas and Processes - Research Methods and Tools - Business Value of Salesforce UX - User Needs and Requirements Gathering |
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NEW QUESTION # 60
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
Answer: B
Explanation:
A prioritization matrix is a method that helps UX designers to inform user stories based on user value and development effort. A prioritization matrix is a table that compares different user stories or features based on two criteria: user value and development effort. User value is the benefit or satisfaction that the user will get from using the feature. Development effort is the time, cost, and complexity involved in building the feature. By plotting user stories or features on a prioritization matrix, UX designers can identify which ones are high-value and low-effort, which ones are high-value and high-effort, which ones are low-value and low-effort, and which ones are low-value and high-effort. This helps UX designers to prioritize the user stories or features that will deliver the most value to the user with the least amount of effort, and to deprioritize or eliminate the ones that will deliver the least value to the user with the most amount of effort. A prioritization matrix can also help UX designers to communicate and align with stakeholders and developers on the scope and feasibility of the project.Prioritize User Stories and Features Unit | Salesforce Trailhead,How to Prioritize User Stories (and Build the Right Features),Salesforce User Experience (UX) Designer Certification Guide & Tips
NEW QUESTION # 61
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
Answer: B
Explanation:
The tool that the UX Designer should use to plan and communicate the intended page layouts of a community portal iswireframes. Wireframes are low-fidelity sketches or diagrams that show the basic structure, content, and functionality of a web page or app screen. Wireframes help the UX Designer to visualize the layout of the portal, arrange the elements according to their importance and relevance, and communicate the design concept to the stakeholders and developers.Wireframes are one of the learning objectives for the Salesforce User Experience Designer certification1.[Wireframes - Lightning Design System]
https://careerfoundry.com/en/blog/ux-design/website-app-wireframe-examples/
NEW QUESTION # 62
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
Answer: B,C
Explanation:
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
Salesforce In-App Guidance: Enhance Your User Experience
Create and Manage In-App Guidance Prompts
NEW QUESTION # 63
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
Answer: C
Explanation:
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12.Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3.A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users.Accessibility Standards - Salesforce Help,How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins,Color Contrast Ratio - WebAIM,Color Contrast Checker - WebAIM, [Screen Readers - WebAIM], [Screen Reader User Survey #8 Results - WebAIM] The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
[1]https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.pdf[2]https://developer.salesforce.com/docs/atlas.en-us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/accessibility_best_practices_intro.htm
NEW QUESTION # 64
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?
Answer: C
Explanation:
Experience Cloud is the Salesforce solution that enables businesses to create engaging and personalized digital experiences for their customers, partners, and employees. Experience Cloud can easily integrate customer relationship management (CRM) data from Sales Cloud, Service Cloud, and other Salesforce products to provide a seamless and consistent experience across different touchpoints. Experience Cloud can also leverage the power of Commerce Cloud to create B2B sales portals that allow buyers to browse, order, and pay for products online. Experience Cloud offers various templates, components, and tools to design and build customized and branded B2B sales portals that meet the needs and expectations of the target audience.Experience Cloud Overview,Learn About B2B Commerce,Salesforce B2B Commerce Basics
NEW QUESTION # 65
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