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| Section | Weight | Objectives |
|---|---|---|
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Customer Success Foundation | 10% | - Explain the stages of the customer lifecycle - Define customer experience - Explain recurring revenue financial implications - Describe recurring revenue financial terms |
| Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Business Acumen | 30% | - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) |
| Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
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NEW QUESTION # 18
An RM is reviewing the PXP renewal pipeline for the upcoming quarter. The pipeline contains hundreds of opportunities. How should the RM analyze this data to prioritize immediate outreach?
Answer: C
Explanation:
The RM should prioritize opportunities according to a combination of financial exposure and time sensitivity.
Filtering for the highest Total Contract Value (TCV) and the earliest expiration dates identifies renewals that represent the greatest revenue impact and require the most immediate action.
Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to analyze PXP data to prioritize the renewal pipeline and track partner KPIs. It also requires interpretation of recurring-revenue metrics such as ARR, ACV, TCV, NRR, and OTRR to assess portfolio health. In addition, Cisco defines operational renewal checkpoints at T-120, T-90, T-60, and T-30, making proximity to expiration a critical prioritization factor. (Cisco Learning Content) A high-TCV opportunity that is approaching expiration represents both significant revenue exposure and limited remaining execution time. These opportunities should therefore receive attention before lower-value or later-dated renewals. Cisco ' s renewal tools similarly organize visibility around upcoming and expiring contracts so that renewal activity can occur before coverage lapses. (cisco.com) Option A uses customer tenure, which does not directly quantify urgency or financial exposure. Option C focuses on automation status rather than renewal priority. Option D prioritizes discounts, which are a commercial consideration but not the primary determinant of outreach urgency.
Therefore, B is correct.
NEW QUESTION # 19
How does Cisco define ATR?
Answer: A
NEW QUESTION # 20
Which steps to develop a renewal quote are valid?
Answer: A
NEW QUESTION # 21
A customer enrolled in Lifecycle Advantage (LCA) clicks the " Notify partner to order " button in response to an automated renewal notification. How should the RM respond?
Answer: D
Explanation:
The customer's selection of "Notify partner to order" is an explicit purchase-intent signal, so the Renewals Manager should transition from passive digital nurturing into active commercial engagement. Cisco describes Lifecycle Advantage as a digital engagement platform that automates lifecycle communications while giving customers a mechanism to signal renewal intent directly to their partner. (Cisco) Cisco's Lifecycle Advantage Commerce Automation guidance is even more specific: customers can review renewal quotes online and then digitally notify partners of their intent to purchase. The configured partner commerce contact receives that notification so the commercial process can proceed. (Cisco Community) This does not mean a purchase order has already been submitted or that the renewal should simply be left to automation.
The current Cisco Renewals Manager v2.0 blueprint reinforces this interpretation. Objective 3.4 requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals, while objective 3.5 covers facilitating commercial execution and order booking.
Option A delays engagement despite clear buying intent. Option C incorrectly assumes that clicking the button completes the transaction; Cisco notes that the traditional "notify partner to order" workflow still requires partner involvement. (Cisco Blogs) Option D unnecessarily transfers ownership rather than having the RM act on the renewal signal.
Therefore, B is the correct answer.
NEW QUESTION # 22
An Account Manager states a renewal is expected to close without issues, but telemetry data shows the customer is using only 20% of purchased features. What should the RM do?
Answer: D
Explanation:
The correct action is to discuss the discrepancy with the Customer Success Manager (CSM) and incorporate the low-usage signal into the renewal strategy. Cisco's current Renewals Manager v2.0 blueprint explicitly requires the RM to identify renewal risks based on adoption, technical, commercial, and contractual early- warning indicators and to evaluate appropriate mitigation strategies. It also identifies usage as an important signal that should be aligned with Sales and the CSM. (Cisco Learning Content) Only 20% feature utilization is a material adoption concern because a customer that is not consuming the capabilities purchased may struggle to recognize sufficient realized value at renewal. The Account Manager's confidence is relevant commercial input, but it does not override objective adoption evidence. The RM should reconcile the conflicting signals collaboratively, particularly with the CSM, who is positioned to assess adoption, customer outcomes, and barriers to value realization.
Option B is inappropriate because bypassing the Account Manager breaks stakeholder alignment and can create conflicting customer communications. Option C is premature; reducing scope before determining why adoption is low could unnecessarily create contraction and reduce recurring revenue. Option D ignores a measurable early-warning indicator and therefore fails sound renewal-risk management.
Cisco's renewals methodology stresses coordination between renewals and customer success rather than treating renewal execution as an isolated quoting activity. (blogs.cisco.com) Thus, A is the appropriate RM response.
NEW QUESTION # 23
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2026 Latest Itcertkey 700-805 PDF Dumps and 700-805 Exam Engine Free Share: https://drive.google.com/open?id=1l4zaSTrv-fjfOnXW2fleeFh5nd770reT