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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Competency 5: Capacity Planning and Facility Layout- Location analysis and decisions
- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
Topic 2: Competency 2: Quality Management- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
Topic 3: Competency 7: Forecasting- Quantitative forecasting methods (moving averages, exponential smoothing)
- Forecast accuracy measures
- Qualitative forecasting methods
Topic 4: Competency 6: Production Planning and Scheduling- Aggregate planning
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
- Master Production Schedule (MPS)
- Just-in-Time (JIT) and Kanban systems
Topic 5: Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Product and service design
- Operations strategy and competitive priorities
Topic 6: Competency 4: Supply Chain Management- Inventory management
- Sourcing and procurement
- Logistics and distribution
- Supply chain design and strategy
Topic 7: Competency 3: Process Improvement and Problem Solving- Statistical Process Control (SPC)
- Cause-and-effect diagrams (fishbone diagrams)
- Plan-Do-Study-Act (PDSA) cycle
- Six Sigma methodology
- Lean operations and waste elimination

>> Operations-Management専門知識内容 <<

WGU Operations-Management試験の準備方法|検証するOperations-Management専門知識内容試験|権威のあるWGU Operations Management (C215, VDC2)関連合格問題

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WGU Operations Management (C215, VDC2) 認定 Operations-Management 試験問題 (Q61-Q66):

質問 # 61
What would be an organization's next step after it has revised or implemented new operations?

正解:A

解説:
After implementing revised or new operations, the correct next step is tofollow up to ensure that the new operation resolves quality problems.
Operations Management emphasizes that implementation alone does not guarantee improvement. Post- implementation follow-up is required to:
* Verify performance improvements
* Detect unintended consequences
* Confirm quality objectives are met
* Ensure process stability
This step is central tocontinuous improvementand aligns with PDCA (Plan-Do-Check-Act) and DMAIC cycles.
The other options are ineffective or redundant:
* Reversing operation order adds no value
* Revising before use contradicts implementation
* Re-analyzing the old process ignores the change
Follow-up transforms change into learning and ensures operational improvements are sustained over time.


質問 # 62
Which project life cycle phase includes identifying the need for a project?

正解:B

解説:
Comprehensive and Detailed Explanation (#250 words):
Theconception phaseof the project life cycle includesidentifying the need for a project.
During conception, organizations:
* Recognize problems or opportunities
* Define high-level objectives
* Align projects with strategic goals
* Decide whether a project should be considered
This phase precedes detailed planning and feasibility analysis. It focuses onwhya project is needed rather than howit will be executed.
The other phases occur later:
* Planning defines scope, schedule, and resources
* Feasibility analysis evaluates viability
* Execution implements the project
Project Management integrates with Operations Management when projects involve capacity expansion, process redesign, or system implementation.


質問 # 63
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

正解:B

解説:
Achecklistis the most appropriate quality tool when the objective is tocount defects and track their frequency of occurrence.
Checklists are simple yet powerful tools used tocollect structured data consistently. In this scenario, the shoe manufacturer wants to identify which defects occur most frequently (e.g., stitching errors, sole defects, size mismatches). A checklist allows inspectors to mark each occurrence systematically, enabling later analysis.
Why not the others?
* Scatter diagramsanalyze relationships between variables.
* Control chartsmonitor process stability over time.
* Flowchartsdocument process steps.
In Operations Management, checklists are often thefirst stepin defect analysis. Once data is gathered using a checklist, other tools like Pareto charts or control charts can be applied for deeper analysis.
Checklists support continuous improvement by:
* Ensuring consistency in inspections
* Reducing human error
* Providing factual data for decision-making
* Enabling root-cause analysis
They are especially useful in early-stage quality investigations where the goal isvisibility, not yet process control. By identifying dominant defects, organizations can prioritize corrective actions efficiently.


質問 # 64
Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

正解:D

解説:
Emergency rooms often usescreening and fast-tracking patients with minor ailmentsto reduce perceived and actual waiting times. This strategy is a well-establishedservice operations capacity-management technique.
From an Operations Management perspective, emergency departments facehigh variability in demand and processing times, which leads to congestion and long queues. Treating all patients strictly in arrival order (first-come, first-served) is operationally inefficient because patients require very different levels of care.
Fast-tracking works by:
* Separating low-complexity cases from critical cases
* Allocating dedicated resources to minor treatments
* Reducing bottlenecks at key treatment stages
This approach improvesflow efficiency, patient satisfaction, and throughput without increasing total capacity.
It aligns with queue management principles and the concept ofsegmented service design, where different customer needs are handled through different process paths.
The other options are inferior operationally:
* Scheduling follow-ups for severe cases is clinically unsafe
* Sending patients elsewhere shifts the problem, not solves it
* Strict arrival order ignores service-time variability
Fast-tracking addresses bothoperational efficiencyandperceived service quality, which is particularly critical in high-contact service systems such as healthcare.


質問 # 65
Which instrument would use an allocation process for space requirements in an industry scenario?

正解:C

解説:
Comprehensive and Detailed Explanation (#250 words):
Ablock planis the instrument used to allocatespace requirementsin an industrial layout scenario.
A block plan visually represents departments or functional areas as blocks sized according to their space needs. It helps planners:
* Allocate available space efficiently
* Visualize adjacency requirements
* Evaluate alternative layout arrangements
Block plans are particularly useful during theearly stages of facility layout design, before detailed equipment placement.
The other tools serve different purposes:
* From-to matrixanalyzes material flow between departments
* Relationship charts (REL)assess closeness preferences
* Rectilinear distancemeasures travel distance
In Operations Management, block planning ensures that space constraints, expansion possibilities, and flow efficiency are considered systematically, reducing costly layout errors.


質問 # 66
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