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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Four Vs of operations
  • 1. Variety
    • 2. Volume
      • 3. Visibility
        • 4. Variation in demand
          - Process design and analysis
          • 1. Types of operations: manufacturing and services
            • 2. Input–transformation–output model
              Operations Management Concepts- Definition and scope of operations management
              • 1. Role of operations in supply chain efficiency and effectiveness
                • 2. Operations as transformation process (input–transformation–output)
                  - Performance objectives of operations
                  • 1. Dependability
                    • 2. Quality
                      • 3. Flexibility
                        • 4. Speed
                          • 5. Cost
                            Operations Strategy and Performance- Order winners and order qualifiers
                            • 1. Competitive positioning through operations capability
                              - Operations strategy development
                              • 1. Stages of operations strategy evolution
                                • 2. Top-down vs bottom-up strategy perspectives
                                  Quality and Reliability Management- Failure prevention and recovery
                                  • 1. Maintenance strategies and reliability improvement
                                    • 2. Failure measurement and impact
                                      • 3. Failure Mode and Effects Analysis (FMEA)
                                        - Total Quality Management (TQM)
                                        • 1. Quality assurance vs total quality
                                          Performance Improvement in Operations- Continuous improvement approaches
                                          • 1. Business process re-engineering
                                            • 2. Process improvement methodologies
                                              - Performance measurement and benchmarking
                                              • 1. Benchmarking techniques
                                                • 2. Setting performance targets

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                                                  CIPS Operations Management Sample Questions (Q93-Q98):

                                                  NEW QUESTION # 93
                                                  Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

                                                  Answer: B,C

                                                  Explanation:
                                                  FMEA is categorised into two parts; design and process. This is from p.97


                                                  NEW QUESTION # 94
                                                  When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

                                                  Answer: B,D

                                                  Explanation:
                                                  an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99


                                                  NEW QUESTION # 95
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  Answer: C

                                                  Explanation:
                                                  you can't touch or hold), also requires operations management. P.2


                                                  NEW QUESTION # 96
                                                  Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

                                                  Answer: A,B,D

                                                  Explanation:
                                                  The other 5 principles are; customer focus, system integration, communication and continuous improvement


                                                  NEW QUESTION # 97
                                                  Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

                                                  Answer: B

                                                  Explanation:
                                                  You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


                                                  NEW QUESTION # 98
                                                  ......

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