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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Service Request Management- Case and ticket handling
  • 1. SLAs and escalation management
    • 2. Creation, routing, and assignment rules
      - Customer interaction handling
      • 1. Communication templates and notifications
        • 2. Omnichannel support processes
          Knowledge Management- Knowledge articles
          • 1. Creation and lifecycle management
            • 2. Search and recommendation usage
              Field Service and Dispatch- Field service operations
              • 1. Scheduling and dispatch rules
                • 2. Work order management
                  Oracle Fusion Service Overview- Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      - Service Configuration Basics
                      • 1. Basic setup and administration
                        • 2. Security roles and access control
                          Reporting and Analytics- Service analytics
                          • 1. Dashboards and KPIs
                            • 2. Operational reporting
                              Integrations and Extensions- Integration capabilities
                              • 1. REST APIs and integration flows
                                • 2. Third-party system integration

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

                                  NEW QUESTION # 64
                                  Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
                                  What option could cause this problem?

                                  Answer: B


                                  NEW QUESTION # 65
                                  To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
                                  Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

                                  Answer: B


                                  NEW QUESTION # 66
                                  Your customer asked you to modify the default severity value for new service requests.
                                  Which three steps should you follow to make the change?

                                  Answer: B,C,E


                                  NEW QUESTION # 67
                                  You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
                                  Identify two valid approaches to get this large volume of data.

                                  Answer: B,D


                                  NEW QUESTION # 68
                                  You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  Answer: B,C,D,F


                                  NEW QUESTION # 69
                                  ......

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