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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Solution Assessment and Validation- Testing and feedback
  • 1. Feedback incorporation
    • 2. User acceptance testing support
      - Solution evaluation
      • 1. Assess alignment with business needs
        • 2. Validate solution requirements
          Requirements Gathering and User Stories- User stories and acceptance criteria
          • 1. Defining acceptance criteria
            • 2. Writing effective user stories
              - Requirements elicitation techniques
              • 1. Workshops and interviews
                • 2. Document analysis
                  Agile Methodology in Business Analysis- Backlog and sprint participation
                  • 1. Supporting sprint planning
                    • 2. Prioritizing backlog items
                      - Agile principles
                      • 1. Collaboration in agile teams
                        • 2. Iterative development concepts
                          Customer and Business Analysis- Business process understanding
                          • 1. Analyze current business processes
                            • 2. Identify process gaps and inefficiencies
                              - Stakeholder identification and engagement
                              • 1. Elicit business needs from stakeholders
                                • 2. Identify key stakeholders and their roles

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q291-Q296):

                                  NEW QUESTION # 291
                                  Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
                                  What should the BA do next?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  When a business analyst learns that another team also needs email integration in the near future, they should include that team during discovery. This is because including all relevant stakeholders early in the project can help to identify common needs, avoid duplication of work, leverage synergies, and deliver value faster. The business analyst should invite the operations team to participate in discovery activities such as interviews, surveys, workshops, observations, etc., and capture their requirements, expectations, and feedback. The business analyst should also communicate the project scope, timeline, and risks to both teams and manage any changes or issues that may arise.
                                  References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


                                  NEW QUESTION # 292
                                  The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
                                  Which document should help the BA gather this information?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  The business analyst should use a stakeholder analysis to gather additional perspective, feedback, and detail on the requirements from the NTO team. A stakeholder analysis is a technique to identify and understand the needs, expectations, interests, influence, and power of the stakeholders involved in a project. A stakeholder analysis can help the business analyst communicate effectively with the stakeholders, manage their expectations, address their concerns, involve them in decision making, and obtain their feedback and approval.
                                  A business analysis plan is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A business analysis plan is a document that describes how the business analysis activities will be conducted, such as what techniques, tools, deliverables, roles, and responsibilities will be used. A business analysis plan can help the business analyst plan and manage their work, but it does not help them gather information from the stakeholders. A current state analysis is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A current state analysis is a technique to understand and document how the current situation or process works, what are its strengths and weaknesses, what are the problems or opportunities for improvement, and what are the root causes of the issues. A current state analysis can help the business analyst identify gaps and needs, but it does not help them gather information from the stakeholders. References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i


                                  NEW QUESTION # 293
                                  Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
                                  Which option captures this requirement?

                                  Answer: B


                                  NEW QUESTION # 294
                                  Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
                                  * Custom apps
                                  * Active Salesforce Sites
                                  * Active flows
                                  * Custom tabs
                                  * Visualforce pages
                                  A Which path should the BA take to find this information?

                                  Answer: B


                                  NEW QUESTION # 295
                                  Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
                                  Which of set if actions are the most effective business needs from stakeholders?

                                  Answer: B

                                  Explanation:
                                  Explanation
                                  The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities.
                                  References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


                                  NEW QUESTION # 296
                                  ......

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