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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Support and improve services25%- Performance measurement and improvement
  • 1. Continual improvement practices
    • 2. Metrics and monitoring
      - Service support and incident management
      • 1. Incident and problem management
        • 2. Service desk and request fulfilment
          Topic 2: Create and develop services25%- Quality assurance and validation
          • 1. Service level management
            • 2. Testing and verification
              - Service design and development practices
              • 1. Service components and architecture
                • 2. Requirements definition and specification
                  Topic 3: Plan and build service value streams25%- Resource and capability management
                  • 1. Planning and allocation
                    • 2. Buy vs build and sourcing strategies
                      - Service value system and value streams
                      • 1. Designing value streams and workflows
                        • 2. Core concepts and principles
                          Topic 4: Deliver and transition services25%- Service transition and change management
                          • 1. Deployment and implementation
                            • 2. Change enablement and release management
                              - Service delivery and operational practices
                              • 1. Service integration and management
                                • 2. Service operation and control

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q42-Q47):

                                  NEW QUESTION # 42
                                  What approach can ensure testing happens earlier in the development lifecycle?

                                  Answer: C


                                  NEW QUESTION # 43
                                  Which is a reason why an organization should create competency profiles for each role?

                                  Answer: C


                                  NEW QUESTION # 44
                                  During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                  Answer: A


                                  NEW QUESTION # 45
                                  During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

                                  Answer: B


                                  NEW QUESTION # 46
                                  An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
                                  Which approach would help to resolve this situation?

                                  Answer: C


                                  NEW QUESTION # 47
                                  ......

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