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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Portfolio Overview	20%	- SAP Commerce Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Customer Data Cloud
Customer Data and Governance	15%	- Customer data management and identity - Compliance and data privacy - Data analytics and insights
Project Delivery and Implementation	15%	- Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning
Intelligent Enterprise and Innovation	10%	- Emerging technologies and roadmap - AI and automation in CX solutions
Integration and Extensibility	25%	- SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - Extensibility options and best practices - SAP Integration Suite
Solution Architecture Fundamentals	15%	- Customer Experience strategy and design - Architecture principles and methodologies

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Quiz SAP - C_C4HCX - Useful SAP Certified - Solution Architect - SAP Customer Experience Practice Exam Pdf

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q20-Q25):

NEW QUESTION # 20
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

A. Create
B. Validate
C. Get
D. Close

Answer: A,C

NEW QUESTION # 21
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?

A. Context-based access control (CBAC)
B. Role-based access control (RBAC)
C. Attribute-based access control (ABAC)
D. Policy-based access control (PBAC)

Answer: D

NEW QUESTION # 22
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can escalate the case.
B. They can assign a different team to the case.
C. They can modify the Resolution Due On field.
D. They can change the service level determination rules.

Answer: A,B

NEW QUESTION # 23
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.

A. Service Model Infrastructure
B. Java and Spring
C. Core Data Services
D. Event-Handlers
E. Behavior Definitions

Answer: A,C,E

NEW QUESTION # 24
What is needed in order to create a registered product in SAP Service Cloud?

A. A registration form
B. A serial number
C. A warranty
D. An installation point

Answer: B

NEW QUESTION # 25
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