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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Perform solution envisioning and requirement analysis | 45-50% | - Analyze requirements
|
| Topic 2: Implement the solution | 15-20% | - Oversee solution implementation
|
| Topic 3: Architect a solution | 35-40% | - Design infrastructure and licensing
|
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NEW QUESTION # 198
You are designing tables and columns for a Microsoft Power Platform solution The solution will contain an interactive experience dashboard.
You need to ensure that the columns you create can be used as global filters for the dashboard Which two data types can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
Answer: C,D
Explanation:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-field-solution-explorer#column-data-types
NEW QUESTION # 199
You are working on a project with a logistics company. The company plans to digitally transform its business by using Microsoft Power Platform.
You lead several requirements workshops with stakeholders.
The workshops result in the need for the following solutions:
* Allow users to place orders, track order status, and receive notifications about order shipments.
* Provide availability 24 hours a day, excluding scheduled maintenance windows.
* Support real-time tracking of inventory levels.
You need to categorize each of the captured requirements.
Which category should you use for each requirement? To answer, move the appropriate categories to the correct requirements. You may use each category once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 200
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.
The customer wants to keep the service process simple and save on both licensing and development time.
You need to recommend solutions for the customer.
What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling
NEW QUESTION # 201
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
Topic 2, Relecloud
Current environment
The company uses Microsoft Office 365.
The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
The company uses vendors to service aircraft.
Environment
Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
Minimize the use of third-party products and custom development.
Reduce customer support call volumes by having the system automatically resolve common issues.
The security rule for agents must contain the privileges in the default Customer Service Representative security role.
Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
Application use layout should be role specific.
Agents
You must standardize the format used by agents to enter customer phone numbers.
Agents need a solution to replace paper reservation checklists.
Agents need dashboards to show a current count of all reservations on the entity.
Agents need a way to track reservation issues.
Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
IT staff needs a system that is easy to navigate to active cases.
IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
Management requires paginated reports for stakeholders.
Management wants to provide frequent flyers with better service when the flyers call.
Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
NEW QUESTION # 202
You are designing a Microsoft Power Platform solution for a customer.
The customer is developing an application that needs to use an existing Microsoft SharePoint list The application must be able to:
* allow view access for external customers.
* use out-of-the-box processes for access for employees.
You need to recommend components for the application.
Which two components should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,D
NEW QUESTION # 203
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