Free PDF Quiz 2026 Peoplecert Trustable ITIL-4-CDS: Valid ITIL 4 Specialist: Create, Deliver and Support Vce Dumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Service Performance and Measurement- Metrics and KPIs
  • 1. Service level metrics
    • 2. Performance indicators alignment
      - Continual improvement
      • 1. Improvement models and practices
        • 2. Feedback loops and reporting
          ITSM Practices in Create, Deliver and Support- Problem Management
          • 1. Root cause analysis and prevention
            - Service Level Management
            • 1. SLAs and service expectations
              - Change Enablement
              • 1. Change control and risk assessment
                - Incident Management
                • 1. Incident lifecycle and resolution
                  - Service Desk
                  • 1. User support and communication channels
                    Organizational Structure and Service Value System- ITIL Service Value System (SVS)
                    • 1. Governance and value co-creation concepts
                      • 2. Guiding principles application
                        - Service value chain integration
                        • 1. Plan, improve, engage activities
                          • 2. Design and transition considerations
                            Value Streams and Service Delivery- Value stream mapping
                            • 1. Design-to-transition value streams
                              • 2. Incident-to-resolution value streams
                                - Workflow optimization
                                • 1. Lean principles in service delivery
                                  • 2. Eliminating waste in processes
                                    Team Collaboration and Shift-Left Approach- Shift-left principles
                                    • 1. Early resolution of incidents
                                      • 2. Knowledge management empowerment
                                        - Collaborative practices
                                        • 1. Cross-functional teamwork
                                          • 2. Agile and DevOps integration

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q36-Q41):

                                            NEW QUESTION # 36
                                            An international e-commerce company is planning to launch a new mobile shopping application.
                                            During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

                                            Answer: D


                                            NEW QUESTION # 37
                                            An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?

                                            Answer: A


                                            NEW QUESTION # 38
                                            During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                            Answer: D


                                            NEW QUESTION # 39
                                            An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?

                                            Answer: B


                                            NEW QUESTION # 40
                                            In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

                                            Answer: C


                                            NEW QUESTION # 41
                                            ......

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