Microsoft MB-240 Certification Practice & MB-240 Exam Sample

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Dumpexams is a leading provider of top-quality Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) preparation material for the MB-240 test. Our Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) exam questions are designed to help customers get success on the first try. These latest Microsoft MB-240 Questions are the result of extensive research by a team of professionals with years of experience.

Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Work Order Management25%- Manage work orders lifecycle
  • 1. Create and manage work orders
    • 2. Manage incidents and service tasks
      Topic 2: Field Service Mobile and Customer Experience20%- Customer engagement
      • 1. Service feedback management
        • 2. Customer communication workflows
          - Mobile app configuration
          • 1. Enable offline capabilities
            • 2. Configure Field Service mobile app
              Topic 3: Schedule and Dispatch Work20%- Resource scheduling
              • 1. Use schedule board
                • 2. Optimize scheduling and routing
                  Topic 4: Manage Inventory and Assets15%- Inventory management
                  • 1. Manage products and stock
                    • 2. Track customer assets
                      Topic 5: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Configure organizational units and resources
                        • 2. Set up Field Service parameters

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q182-Q187):

                          NEW QUESTION # 182
                          You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
                          Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
                          Which two characteristics are valid? Each correct answer presents a complete solution.

                          Answer: A,D

                          Explanation:
                          Section: Schedule and dispatch work orders
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources#set-up-field-technician-resources


                          NEW QUESTION # 183
                          You are implementing Microsoft Dynamics 365 FWd Service for an electronics company.
                          You need to identify when a compressor is used from the technicians warehouse inventory.
                          How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once. or not at all.
                          You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 184
                          You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer.
                          You need to highlight the features that are available on the mobile app to the customer.
                          Which three features are available? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point.

                          Answer: A,C,E


                          NEW QUESTION # 185
                          You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
                          The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
                          What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

                          Answer: C,D

                          Explanation:
                          Section: Manage assets and agreements
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup


                          NEW QUESTION # 186
                          There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMAreceipt.
                          Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMAApproval or RMA Receipts to the appropriate steps. RMA Approval andRMA Receipts may be used once,more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 187
                          ......

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