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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Exam |
| Exam Number: | CIS-DF |
| Certificate Validity Period: | 2 years |
| Related Certifications: | CIS-SIR CIS-DISCO CIS-HAM CIS-VR CIS-ITSM CIS-SAM CIS-SM |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 75 |
| Exam Format: | Scenario-based, Matching / Drag-and-Drop, Multiple Choice, Multiple Select |
| Exam Price: | $150 USD (free first attempt until June 2026) |
| Available Languages: | Japanese, English, Portuguese (Brazil), Spanish |
| Recommended Training: | Configuration Management Database (CMDB) Implementation CMDB Fundamentals CSDM Fundamentals |
| Exam Registration: | Pearson VUE Scheduling ServiceNow University Registration |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow CSA certification, hands-on CMDB experience, completion of CMDB Fundamentals and CSDM Fundamentals training; mandatory prerequisite for CIS-ITSM, CIS-HAM, CIS-SAM, CIS-DISCO, CIS-SM, CIS-VR, CIS-SIR |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-data-foundations-cmdb-and |
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NEW QUESTION # 35
TheApache Web Server Identification Ruleis configured with the followingcriterion attributes:
Class
Configuration file
Version
Yesterday, anApache Web Server CIwas discovered as part ofService Mapping.
Today, the application ownerupgraded Apache to a different versionand reran discovery of the service.
What will happen in the CMDB?
Answer: B
Explanation:
This scenario hinges on how theIdentification and Reconciliation Engine (IRE) inServiceNowevaluatesidentification rules.
The identification rule for theApache Web Serverclass includesVersionas part of theidentifier criteria, along with Class and Configuration file. Identification rules must matchall criterion attributes exactlyfor an incoming record to be identified as an existing CI and reconciled.
Yesterday's discovery created an Apache Web Server CI with a specific version value. When Apache is upgraded and discovery is rerun, theVersion attribute changes. Because Version is part of the identifier, the incoming recordno longer matchesthe existing CI's identifier entry. As a result, the IREcannot identify the existing CIas the same configuration item.
When identification fails and no matching identifier entry is found, the IRE proceeds toinsert a new CI recordrather than updating the existing one. This behavior is intentional and protects the CMDB from incorrectly reconciling records that no longer meet identification criteria.
Option A is incorrect because reconciliation only occursafter successful identification.
Option C is incorrect because reclassification is unrelated to identification criteria.
Option D is incorrect because this is not an error condition; it is expected IRE behavior.
This example highlights abest practice caution:volatile attributes (such as Version)should generallynot be used as identifier attributes, as they can cause unintended CI duplication during upgrades.
NEW QUESTION # 36
(Choose two options.)
A CMDB Administrator wants to educate the team about the actions that can be performed within CMDB Workspace.
Which actions can be initiated from CMDB Workspace?
Answer: A,C
Explanation:
CMDB Workspace provides governed experiences for both duplicate remediation and CMDB Data Manager policy administration. Duplicate CI records can be investigated and remediated through the de-duplication dashboard in CMDB Workspace. This purpose-built interface centralizes duplicate identification, comparison, prioritization, and controlled remediation rather than forcing administrators to use generic task lists.
CMDB Data Manager is also available from the Management area of CMDB Workspace. An authorized administrator can create, publish, and manage policies, including certification policies that validate designated CI attributes and generate tasks for responsible users.
Discovery execution is performed through Discovery administration capabilities, not CMDB Workspace.
New class creation is performed through CI Class Manager rather than being one of the direct CMDB Workspace actions tested here. Therefore, A and D are correct.
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NEW QUESTION # 37
A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.
How does the Administrator use theDuplicate CI Remediatorto resolve this issue?
Answer: B
Explanation:
InServiceNow, theDuplicate CI Remediatoris designed to resolve duplicate records while preserving themost authoritative datafrom each source. Data Foundations guidance clearly states thatautomated discovery is the system of record for technical attributes, such as IP address, hostname, and operational status, while manually maintained records often containvaluable business context, such as relationships to business applications or services.
In this scenario, the discovered CI contains the most accurate and up-to-datetechnical data, making it the correct CI to retain as the primary record. However, the manually imported CI has acritical relationship to a business application, which is essential for impact analysis, incident prioritization, and CSDM alignment.
Deleting this CI without preserving the relationship would result in loss of business context and reduced CMDB value.
The Duplicate CI Remediator supportsselective merging, allowing administrators to retain one CI while merging specific attributes or relationships from the duplicate. Option C reflects this best practice by retaining the discovered CI and merging the relationship from the manually imported CI, ensuring both technical accuracy and business relevance are preserved.
Options A and D would result in the loss of important relationship data, while Option B would discard the discovered CI, violating the principle that discovery should be the authoritative source for technical attributes.
Therefore,Option Cis the correct and Data Foundations-aligned answer.
NEW QUESTION # 38
A CMDB Owner starts the CSDM journey and needs to become familiar with the CSDM domains.
Drag the CMDB objects to the correct CSDM domains.
Answer:
Explanation:
Explanation:
The Common Service Data Model (CSDM) organizes CMDB data into domains that reflect how services are planned, delivered, and consumed. Correct placement of objects is essential for reporting, ownership, and downstream ITSM, ITOM, and IRM use cases.
Design and Planning domain # Business Process
Business Processes describe how the business operates and what capabilities are required. These are planning constructs used to design services and applications before they are built or delivered.
Foundation domain # Business Application
Business Applications are foundational reference objects that represent what applications exist and who owns them. They anchor ownership, lifecycle, and governance but are not directly operational.
Service Delivery domain # Application Service
Application Services represent running, operational technical services (often created via Service Mapping).
They are central to Incident, Change, and Event Management, making them part of Service Delivery.
Sell / Consume domain # Business Service
Business Services represent what is offered to customers or consumers. They define value delivery, SLAs, and consumption context, which is why they belong in the Sell/Consume domain.
This mapping aligns with CSDM v5 guidance and ensures clear separation between planning constructs, foundational records, operational services, and consumer-facing services-a key principle for a scalable and governed CMDB.
NEW QUESTION # 39
The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard -- Compliance Scorecard for server records that are not on the latest patch.
What must be configured to achieve this goal?
Answer: A
Explanation:
In ServiceNow, the Compliance dimension of the CMDB Health Dashboard is driven by Data Certification. To surface meaningful compliance results--such as identifying servers that are not on the latest patch--the platform requires a combination of Certification Policies, Data Filters, and Scheduled Jobs.
Certification Policies define what data must be validated and which attributes are subject to compliance checks (for example, patch level, OS version, or last update date). Data Filters scope the population--such as server classes only--ensuring the compliance evaluation targets the correct CIs. Scheduled Jobs automate when certifications run, keeping compliance scores current and reflective of the latest state.
NEW QUESTION # 40
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