ITILFNDv4 Latest Practice Questions - ITILFNDv4 Valid Test Format

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices30%- General management practices
  • 1. Information security management
    • 2. Relationship management
      • 3. Supplier management
        • 4. Continual improvement
          - Technical management practices
          • 1. Infrastructure and platform management
            • 2. Software development and management
              • 3. Deployment management
                - Service management practices
                • 1. Capacity and performance management
                  • 2. Service request management
                    • 3. Incident management
                      • 4. Change enablement
                        • 5. Service level management
                          • 6. Business continuity management
                            • 7. Availability management
                              • 8. Problem management
                                Organizational Structure and Roles10%- Teams and groups
                                - Key roles and responsibilities
                                ITIL Guiding Principles15%- Keep it simple and practical
                                - Collaborate and promote visibility
                                - Focus on value
                                - Think and work holistically
                                - Optimize and automate
                                - Start where you are
                                - Progress iteratively with feedback
                                Technology and Information Management10%- Information management principles
                                - Role of technology in service management
                                Key Concepts of Service Management15%- Services, service offerings, service relationships
                                - Service management as a practice
                                - Value, value co-creation, stakeholders
                                ITIL Service Value System20%- Governance
                                - Purpose and components
                                - Continual improvement
                                - Service value chain
                                • 1. Engage
                                  • 2. Plan
                                    • 3. Improve
                                      • 4. Obtain/build
                                        • 5. Design and transition
                                          • 6. Deliver and support

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                                            EXIN ITIL 4 Foundation Sample Questions (Q253-Q258):

                                            NEW QUESTION # 253
                                            Identify the missing word in the following sentence.
                                            The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

                                            Answer: C


                                            NEW QUESTION # 254
                                            Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

                                            Answer: C


                                            NEW QUESTION # 255
                                            Which is a risk that might be removed from a service consumer by an IT service?

                                            Answer: C


                                            NEW QUESTION # 256
                                            How should a process design allow for exceptional situations?

                                            Answer: B


                                            NEW QUESTION # 257
                                            Which is the correct combination of items that makes up an IT service?

                                            Answer: A


                                            NEW QUESTION # 258
                                            ......

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