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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Hire to Retire
C. Opportunity to Quote
D. Quote to Order
E. Lead to Opportunity

Answer: C,D,E

NEW QUESTION # 22
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Delivery of an e-commerce platform
C. Management of opportunities
D. Customer credit scoring
E. Checkout and payment modules

Answer: A,B,E

NEW QUESTION # 23
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Case Management
C. Intelligent Lead Score
D. Forecasting and Pipeline Management
E. Guided Selling

Answer: C,D,E

NEW QUESTION # 25
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Generate product recommendations
C. Route sales orders
D. Deliver personalized content

Answer: B,D

NEW QUESTION # 26
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