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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Resource Management	22%	- Skill-Based Matching - Technician Management - Workforce Planning and Forecasting - Travel and Route Optimization
Service Order Management	26%	- Service Order Scheduling and Planning - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing
Service Reporting and Analytics	16%	- Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics
Mobile Application	20%	- Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication
Configuration and Integration	16%	- Third-Party System Integration - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM

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SAP Certified - SAP Field Service Management Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.

A. Value Roadmap development
B. Technical Assessment
C. Solution Marketing Diagram creation
D. Business Capability Map creation

Answer: A,B,D

NEW QUESTION # 59
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 60
What information is contained in the QR code?
Choose the correct answer.

A. A link pointing to the Self Service Portal
B. A URI with the phone number of the responsible technician
C. A short URL pointing to the web page with the chat assistant

Answer: C

NEW QUESTION # 61
Which of the following is not a crowd role?
Choose the correct answer.

A. Partner Admin/Manager
B. Crowd Owner
C. Service Customer
D. Partner Technician

Answer: C

NEW QUESTION # 62
What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A. Recording efforts, expenses, and mileage
B. Using smartforms/checklists
C. Recording planned/unplanned consumption of material/spare parts
D. Service workflows

Answer: A,B,C,D

NEW QUESTION # 63
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