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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 |
| Exam Price: | $80 USD |
| Exam Duration: | 60 minutes |
| Exam Format: | Scenario-based, Multiple choice |
| Passing Score: | Not publicly disclosed |
| Related Certifications: | Cisco Customer Experience Specialization |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 35–45 |
| Recommended Training: | Renewals Manager for Partners (Official Course) Cisco SalesConnect Learning Resources |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in Cisco renewals, contracts or customer lifecycle management |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
Cisco 700-805試験参考書を利用すれば、あなたは多くの時間を節約するだけでなく、いろいろな知識を身につけます。最も重要なのは、700-805認定試験資格証明書を取得できるということです。また、700-805試験参考書の合格率は高いので、700-805試験に落ちる必要がないです。
Cisco 700-805認定試験、またはCisco Renewals Manager試験は、Cisco環境内で顧客関係を管理および維持するために必要なスキルと知識を持つ個人を対象としています。この試験は、顧客が必要なサポートとサービスを受けて、Cisco製品とサービスを最新の状態でスムーズに動作させることを担当するプロフェッショナルを対象としています。
質問 # 93
An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?
正解：C
解説：
Under the RACI framework, a stakeholder is classified as Informed when that stakeholder must receive status updates or decision outcomes but does not directly perform the activity, approve it, or provide substantive input into the decision itself. That description exactly matches the Operations team in this scenario.
The Operations team needs visibility when the renewal quote receives approval because that event enables them to prepare for the subsequent order-submission and booking activities. However, the scenario explicitly states that Operations does not participate in the pricing strategy. Therefore, Operations should be kept informed of the quote ' s approval status rather than designated Responsible, Accountable, or Consulted for pricing.
Cisco ' s Renewals Manager v2.0 framework emphasizes use of RACI to establish clear ownership and prevent renewal execution gaps across Sales, Customer Success, Renewals, Technical, and Operations. For complex EA renewals, accurate role assignment is particularly important because multiple commercial and operational dependencies must move sequentially.
Option A is incorrect because accountability for commercial strategy belongs with the appropriate sales
/commercial owner. Option B would require Operations to provide input before pricing decisions are made, which the scenario excludes. Option C assigns execution ownership for quote creation, which is also not stated.
Operations only requires the finalized approval information so it can prepare its downstream tasks. Therefore, its RACI designation is Informed, making D correct.
質問 # 94
What is the main purpose of CCW-R?
正解：B
質問 # 95
What are Cisco's four steps to higher renewals?
正解：A
質問 # 96
What is the primary customer value of the Cisco Services Portfolio?
正解：B
解説：
The primary customer value of the Cisco Services Portfolio is that it offers services packages tailored to specific customer needs. The Cisco Services Portfolio is a comprehensive set of services that help customers achieve their IT vision and strategy, optimize their IT operations, and accelerate their business outcomes. The Cisco Services Portfolio includes four types of services: Support, Advisory, Optimization, and Training. Each type of service provides different levels of value and benefits to customers, depending on their needs and goals. Customers can choose the services that best suit their situation, budget, and expectations, and customize them to their specific use cases and scenarios. The Cisco Services Portfolio enables customers to get the most out of their Cisco products and solutions, as well as address their challenges and opportunities in a flexible and effective way.
質問 # 97
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
正解：B
質問 # 98
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