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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Topic 2: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Topic 3: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Topic 4: Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Topic 5: Security and Compliance	- Data retention and compliance settings - Authentication and access controls

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Salesforce Certified Slack Administrator Sample Questions (Q143-Q148):

NEW QUESTION # 143
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
B. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
C. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
D. Create default channels, so that employees have more options in the channels they can use for collaboration.
E. Send a company-wide email asking members to use Slack channels for collaboration.

Answer: A,C

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 144
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

A. Any time. Workspaces created prior to domain claiming will be shut down automatically.
B. As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
C. Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
D. Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

Answer: B

Explanation:
According to Slack's best practices:
"Claim your domains as soon as possible. This process is not retroactive - workspaces created before claiming domains will continue to exist independently unless manually migrated." Thus, prompt domain claiming ensures better control and prevents users from unintentionally creating ungoverned workspaces.
(Reference: Slack Administration Study Guide - Domain Management in Enterprise Grid)
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NEW QUESTION # 145
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)

A. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
B. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
C. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
D. Start a direct message (DM) with each member individually, introducing yourself and the project scope.

Answer: B

Explanation:
Slack advises for project collaboration:
"Creating a public project channel enhances transparency, supports future onboarding, and allows new members to catch up easily." Private channels (A) are better for confidential projects, but transparency is key here. Group DMs (B) are limited and not suited for full project collaboration. DMs (C) are inefficient for team onboarding.
(Reference: Slack Administration Study Guide - Channel Best Practices for Project Work)
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NEW QUESTION # 146
What are the main benefits of Workflow Builder? (Choose all that apply.)

A. Non-developers can easily automate business processes.
B. Templates are available for download.
C. It supports integration with various third-party apps for easy data transfer between services.
D. Developers and engineers can easily automate efficiencies in their development.

Answer: A,B,C

Explanation:
Slack's Workflow Builder is designed to:
"Allow non-developers to automate routine tasks without writing code, support integrations with apps and services for enhanced workflows, and provide templates that users can customize." While developers can use Workflow Builder, it is primarily aimed at non-technical users; developers usually prefer building custom apps or using Slack APIs.
(Reference: Slack Administration Study Guide - Workflow Builder Overview)
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NEW QUESTION # 147
Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.
The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt wants to keep
#bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.
What should Britt do?

A. Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
B. Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.
C. Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.
D. Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.

Answer: B

Explanation:
The best Slack practice for retiring an old channel but keeping its content accessible is:
"Post a message notifying members about the transition, then archive the channel. Archived channels are read- only but searchable." Archiving preserves the channel's history while preventing new posts, matching Britt's goals exactly.
(Reference: Slack Administration Study Guide - Managing Channel Lifecycle)
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NEW QUESTION # 148
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