試験の準備方法-ハイパスレートのPlat-UX-102コンポーネント試験-最新のPlat-UX-102資格専門知識

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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
- 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
|
| Design | 30% | - Business and Technical Capabilities
- 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Vision and Roadmap
- 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Collaboration
- 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
|
| Discovery | 32% | - Value of Strategy Design
- 1. Explain the value of strategy design within the Salesforce ecosystem
- 2. Determine the appropriate design methods and tools to use based on the scenario
- 3. Given a scenario, identify the relevant discovery research activities
- Research Methods
- 1. Identify appropriate research methods for the scenario
- 2. Synthesize research findings to inform strategy
- Ethics and Values
- 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
|
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Salesforce Certified Platform Strategy Designer 認定 Plat-UX-102 試験問題 (Q127-Q132):
質問 # 127
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
- A. Service blueprint
- B. Empathy map
- C. Journey map
正解:A
解説:
The best tool to explore the collaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery.
質問 # 128
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?
- A. Deploy
- B. Prototype
- C. Define
正解:C
解説:
Creating Jobs To Be Done is part of the define phase of the design thinking process. This phase involves synthesizing the insights from the empathize phase and framing the problem statement in a human-centered way. Jobs To Be Done are statements that describe what customers are trying to achieve or accomplish through a product or service. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-jobs-to-be-done
質問 # 129
Cloud Kicks ' product team is focused on a new business-casual clothing line that they think will account for over half of the company ' s revenue in the future. Which trend should influence desirability the most?
- A. Hybrid work emphasizing the need for color and comfort
- B. Digital ' product passports ' to help prevent counterfeiting
- C. Supply chain issues that delay product availability
正解:A
解説:
Hybrid work cultural trends directly drive consumer desire for comfortable yet professional apparel. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Here, Hybrid work emphasizing the need for color and comfort is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Supply chain issues that delay product availability focuses attention elsewhere, while Digital ' product passports ' to help prevent counterfeiting addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Salesforce Designer Quick Look
質問 # 130
Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?
- A. Customer interviews
- B. Journey mapping
- C. Content strategy
正解:A
解説:
Conducting customer interviews is a direct and effective method to ensure that sustainability messaging resonates with customers. Through these conversations, the strategy designer can gather insights into customer values and preferences, guiding the development of messaging that aligns with customer expectations and enhances the desirability of the brand's commitment to sustainable practices.
質問 # 131
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?
- A. Create a persuasive story about the concept focusing on what the developer cares about and using their language.
- B. Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.
- C. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
正解:A
解説:
To gain the developer's support, crafting a compelling narrative that resonates with their values and concerns is effective. This approach involves presenting the concept in a way that aligns with the developer's interests and technical perspective, facilitating understanding and buy-in.
質問 # 132
......
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