500-442 Test Cram Review | Exam 500-442 Syllabus

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Cisco 500-442 Exam Syllabus Topics:

SectionObjectives
Configuration and Maintenance- Upgrades and lifecycle management
- System configuration management
Troubleshooting and Monitoring- Logging and diagnostics
- Performance monitoring and fault isolation
Cisco Contact Center Enterprise Architecture- Core components overview (CUCM, CVP, UCCE)
- Deployment models and system architecture
System Administration- Call routing and scripting basics
- User and agent configuration

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

Answer: A,B


NEW QUESTION # 36
What is the function of the CVP Subdialog Return element in a VXML application?

Answer: B


NEW QUESTION # 37
What does Precision Routing use to determine if an agent is part of its pool?

Answer: C


NEW QUESTION # 38
Which two components must a script be associated with to run? (Choose two.)

Answer: B,C


NEW QUESTION # 39
Which communication protocol is being used between PG/Router and Live Data to generate report information?

Answer: C

Explanation:
Cisco Live Data is a real-time reporting subsystem that streams agent and call data to CUIC and Finesse. It requires a specific high-speed protocol to handle the stream of real-time events from the CCE routing components.
Why the Correct Answer is Right: C is correct. TIP (Transmission Interface Protocol) is the Cisco proprietary protocol used for real-time communication between the PG/Router and Live Data components. TIP carries event-driven messaging about agent states, call events, and routing decisions in real time, enabling the Live Data subsystem to generate up-to-the-second reports.
Why Each Incorrect Answer is Wrong: A is wrong because TCP is a generic transport protocol-while TIP may run over TCP/IP at the transport layer, the application-layer protocol between PG/Router and Live Data is specifically TIP. B is wrong because HTTP is a web protocol used for browser-based interfaces and some REST APIs, but not for the PG/Router-to-Live-Data communication path. D is wrong because UDP is a connectionless protocol unsuitable for reliable real-time event delivery-CCE's critical state data requires reliable ordered delivery.
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NEW QUESTION # 40
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