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| Section | Weight | Objectives |
|---|---|---|
| Protocols, Codecs, and Endpoints | 20% | - Identify the appropriate codec for a given scenario (G.711, G.729, Opus) - Describe SIP interworking between CUCM and Cisco Expressway - Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway) - Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media) |
| Infrastructure and Design | 20% | - Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal) - Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE) - Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS) |
| Quality of Service (QoS) | 15% | - Describe the class models for providing QoS (DiffServ, IntServ) - Configure LLQ (class map, policy map, service policy) - Describe the QoS requirements for these applications (Voice, Video, Data) - Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss) |
| Cisco IOS XE Gateway and Media Resources | 15% | - Describe IOS XE media resources (Conferencing, MOH, Transcoding) - Troubleshoot IOS XE dial plans and dial peer matching - Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers) |
| Collaboration Applications | 5% | - Configure Cisco Jabber (Switching modes, Deployment modes) - Configure Cisco Unity Connection (MWI, SIP integration) |
| Call Control | 25% | - Describe Mobile and Remote Access (MRA) - Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group) - Describe the Cisco Unified Communications Manager (CUCM) digit analysis process - Implement toll fraud prevention on CUCM |
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NEW QUESTION # 18
Which Cisco lM and Presence service handles failover and state changes in the cluster?
Answer: B
NEW QUESTION # 19
A user reports transfer failures from an IP phone for calls received from a PSTN to another PSTN number. What is a reason for these failures?
Answer: D
NEW QUESTION # 20
A collaboration engineer troubleshoots issues with a Cisco IP Phone 7800 Series The IPv4 address of the phone is reachable via ICMP and HTTP and the phone is registered to Cisco UCM However, the engineer cannot reach the CLI of the phone Which two actions in Cisco UCM resolve the issue? (Choose two)
Answer: D,E
NEW QUESTION # 21 
Refer to the exhibit. An engineer is configuring Cisco Unity Connection to provide a voice-enabled directory to callers without a mailbox on the system as well as system users The directory handler must be accessed by dialing 2001 Calls to the pilot number 2000 should provide system users with the ability to log in Which action completes the configuration?
Answer: D
NEW QUESTION # 22
An administrator is adding regions in Cisco UCM. Which codec(s) are selected when a call is placed if the max audio bit rate used is 8 kbps?
Answer: A
NEW QUESTION # 23
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