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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Duration:120 minutes
Related Certifications:Apple Certified Support Professional
Apple Deployment and Management
Exam Format:Multiple-choice single select, Multiple-choice multiple select
Real Exam Qty:Approximately 80 scored questions
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Passing Score:75%
Available Languages:English, Additional localized languages (varies by region)
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Training and Certification
Apple Certification Exams Portal
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 2
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 5
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.

Apple Device Support Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
How do you start up into fallback recoveryOS on a Mac with Apple silicon?

Answer: B


NEW QUESTION # 15
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Answer: A

Explanation:
To create a bootable macOS installer that includes macOS Recovery on an external storage device, you need to use the Mac OS Extended format, also known as HFS+. This is because the createinstallmedia command, which is used to create the bootable installer, requires the volume to be formatted as Mac OS Extended. APFS (Apple File System) is not supported by createinstallmedia, and neither are the encrypted versions of APFS or Mac OS Extended.
Therefore, the correct answer is D. Mac OS Extended. References: Create a bootable installer for macOS, How to create a bootable USB macOS installer, How to format the startup drive for a Mac


NEW QUESTION # 16
A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?

Answer: A

Explanation:
Instant Hotspot requires Wi-Fi, Bluetooth, and network settings to align.Reset Network Settings(Settings > General > Transfer or Reset iPhone > Reset) clears network glitches, re-establishing connectivity.
* Option B: "Allow Others" is for non-account devices, not same-account issues.
* Option C: Data Roaming is for cellular abroad, not Hotspot.
* Option D: Data Mode affects usage, not connection.
* Option A: Correct-resets network stack.References: Apple Support - "Use Instant Hotspot" (support.
apple.com/HT204023).


NEW QUESTION # 17
Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Answer: A,B

Explanation:
A sysdiagnose report (diagnostic log) can be transferred:
* C: Connect iPad to Mac, select it in Finder's "Locations," and sync to transfer files.
* D: In Settings > Privacy & Security > Analytics & Improvements > Analytics Data , locate the sysdiagnose file and use AirDrop.
* Option A: No "AppleCare & Warranty" path exists for analytics.
* Option B: Macintosh HD isn't the iPad in Finder.
References: Apple Support - " Collect diagnostics on iPad " (support.apple.com/HT207935).


NEW QUESTION # 18
What does a Rapid Security Response do?

Answer: C

Explanation:
Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.
* Option B: Notifications aren't part of this.
* Option C: App downloads aren't restricted.
* Option D: No report is displayed.
* Option A: Correct-security focus.References: Apple Support - "Rapid Security Response" (support.
apple.com/HT213340).


NEW QUESTION # 19
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