L5M9시험패스가능한인증공부자료 - L5M9 100％시험패스공부자료

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Definition and scope of operations management
  • 1. Operations as transformation process (input–transformation–output)
    • 2. Role of operations in supply chain efficiency and effectiveness
      - Performance objectives of operations
      • 1. Cost
        • 2. Quality
          • 3. Speed
            • 4. Flexibility
              • 5. Dependability
                Performance Improvement in Operations- Performance measurement and benchmarking
                • 1. Setting performance targets
                  • 2. Benchmarking techniques
                    - Continuous improvement approaches
                    • 1. Process improvement methodologies
                      • 2. Business process re-engineering
                        Quality and Reliability Management- Failure prevention and recovery
                        • 1. Maintenance strategies and reliability improvement
                          • 2. Failure measurement and impact
                            • 3. Failure Mode and Effects Analysis (FMEA)
                              - Total Quality Management (TQM)
                              • 1. Quality assurance vs total quality
                                Operations Processes and Systems- Four Vs of operations
                                • 1. Volume
                                  • 2. Visibility
                                    • 3. Variety
                                      • 4. Variation in demand
                                        - Process design and analysis
                                        • 1. Input–transformation–output model
                                          • 2. Types of operations: manufacturing and services
                                            Operations Strategy and Performance- Operations strategy development
                                            • 1. Stages of operations strategy evolution
                                              • 2. Top-down vs bottom-up strategy perspectives
                                                - Order winners and order qualifiers
                                                • 1. Competitive positioning through operations capability

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                                                  최신 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 무료샘플문제 (Q64-Q69):

                                                  질문 # 64
                                                  The operating process which ensures projects are completed according to customers' specifications is known as what?

                                                  정답：B

                                                  설명：
                                                  This is quality control. The definition is taken from p.64. It comes under the section on construction, but can be applied to other industries too, particularly manufacturing.


                                                  질문 # 65
                                                  Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
                                                  Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
                                                  Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
                                                  Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
                                                  Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
                                                  Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

                                                  Which of the following will you put into box 6?

                                                  정답：D

                                                  설명：
                                                  The correct answers are as follows:


                                                  질문 # 66
                                                  Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

                                                  정답：A

                                                  설명：
                                                  The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.


                                                  질문 # 67
                                                  Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
                                                  Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
                                                  Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
                                                  Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
                                                  Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
                                                  Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

                                                  Which of the following will you put into box 7?

                                                  정답：D

                                                  설명：
                                                  The correct answers are as follows:


                                                  질문 # 68
                                                  Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

                                                  정답：A,D

                                                  설명：
                                                  The formula for working out gross profit is (revenue - cost of goods sold) divided by revenue. Therefore 2 and 3 are correct. It's unlikely you will have to do any mathematical calculations in this exam, but if you do they'll be super easy and there is a calculator inbuilt into the system you can use. There's a couple of different cost formulas on p.78 but these will be familiar to you already from Level 4.


                                                  질문 # 69
                                                  ......

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