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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Configuration of Engagement Features
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 41
Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 42
What type of metrics can be viewed in an Action Map Report?
Response:

Answer: B


NEW QUESTION # 43
Which type of visitor data is displayed alongside interaction history for agents?
Response:

Answer: C


NEW QUESTION # 44
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

Answer: C


NEW QUESTION # 45
......

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