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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Map business processes, personas and requirements - Align requirements to native features or external solutions - Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Evaluate data volume and platform constraints
Topic 2: Planning and Design	60%	- Design scalable product catalog models - Prioritize and size user stories - Develop data migration strategies - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Create quoting and order capture processes - Design asset management and MACD workflows
Topic 3: Delivery	16%	- Align architecture and order components - Execute data migration plans - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality

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Salesforce Salesforce-Communications-Cloud Fragen&Antworten & Salesforce-Communications-Cloud Examengine

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q32-Q37):

32. Frage
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. This would require migrating all products sold within last 5 years, including those that are no longer sold.
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. Migrating Assets instead of orders would provide more business Value.
E. Migrating millions of records may reduce query performance due to large data volumes

Antwort: A,B

33. Frage
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place
B. Service Account
C. Address
D. Premise

Antwort: A,B

Begründung:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.

34. Frage
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

Antwort: B,C,D

35. Frage
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B. Create an orchestration plan and define a scenario for each top product offer
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Antwort: A,D

36. Frage
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
C. By automatically balancing order processing tasks across multiple orchestration queues
D. By automatically balancing order processing tasks across multiple orchestration items

Antwort: B

Begründung:
Salesforce Industries Order Management ' s Fallout Management feature can address the issue of stuck order items by automatically queuing fulfillment requests to retry according to a predefined retry policy (C). This functionality helps manage temporary integration failures or delays without manual intervention, improving the overall reliability and efficiency of order processing tasks.References:Salesforce Industries OM Fallout Management documentation.

37. Frage
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