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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery and Scoping	18%	- Define scope and create solution design - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Understand customer business objectives and challenges
Change Management and Training	13%	- Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities - Create training materials and end-user guides
Analytics and Monitoring	13%	- Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Implement error handling and logging
Implementation and Integration	28%	- Implement Einstein bots and chat functionality - Configure email and notification templates - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps
Solution Design and Business Logic	28%	- Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design data access and visibility rules

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q101-Q106):

NEW QUESTION # 101
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

A. Visible in Public Knowledge Base
B. Visible to Partner
C. Visible toEmployee
D. Visible to Guest User

Answer: A,C

Explanation:
These two options allow the article to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enablesthe article to be accessed by internal users with the appropriate permissions4

NEW QUESTION # 102
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?

A. Use the same page variation for EMEA and include multiple targeted HTML components.
B. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
C. Use the same page variation for EMEA, include multiple Hero components, and target each ,component.
D. Create a page variation for EMEA,configure the flexible page layout, and include a different Hero component.

Answer: D

Explanation:
Page variations allow you to create different versions of a page for different audiences. You can use the flexible page layout to customize the components and layout of each page variation. You can also target each page variation to a specific audience based on criteria such as location, profile, or record type.

NEW QUESTION # 103
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?

A. Create branding sets, audience targeting, and navigation menu targeting.
B. Create branding sets,audience targeting and a custom Navigation menu component.
C. Create a separate community for each partner with audience targeting.
D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

Answer: A

Explanation:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to yourExperience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items todifferent users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu foreach partner.

NEW QUESTION # 104
Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

A. Edit the applicable user profile.
B. Select the profile for a given experience.
C. Select a permission setfor a given experience.
D. Create a permission set.

Answer: C,D

Explanation:
To grant access to each customer, the UC admin should select a permission set and a profile for a given experience. A permission set is a collection of settings and permissions that give users access to various tools and functions in Experience Cloud. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. By selecting a permission set and a profile for each experience, the UC admin can control the access level of each customer user.

NEW QUESTION # 105
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers

A. By automating quoting with Salesforce CPQ
B. By automating partner lead routing
C. By automating partner entitlement assignment in Channel sales teams
D. BY automating partner tiering in Channel sales hierarchy

Answer: B,D

Explanation:
Two ways thatSalesforce PRM can help DF accelerate channel sales are B and C. Salesforce PRM is a solution that allows you to manage your partner relationships and empower them to sell your products and services. By using Salesforce PRM, DF can automate partner tieringin Channel sales hierarchy, which allows them to assign different tiers and benefits to their partners based on their performance and potential. DF can also automate partner lead routing, which allows them to distribute leads to their partners based on criteria such as location, product, or skill. These features can help DF increase partner engagement and loyalty, optimize lead conversion, and grow channel revenue.

NEW QUESTION # 106
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