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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which is a type of digital transformation?

A. Using an information system to process data and present it to users
B. Using robots to enable new ways of working
C. Converting data from analogue form to digital form
D. Creating products and services that include digital technology

Answer: D

Explanation:
Digital transformation is about changing how an organization creates value using digital capabilities. Creating products and services that include digital technology is a strong example because it changes the offering itself and often the way value is co-created with customers.
A is digitization, not digital transformation. B may contribute to transformation, but on its own it is not as complete or direct. C describes the use of an information system, which may simply be routine automation or IT enablement. D most clearly reflects transformation of the organization's offerings through digital means.
So D is correct.
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NEW QUESTION # 27
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The organization submits a detailed list of requirements to the service provider
B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
C. The organization must customize the out-of-the-box service to meet its own needs
D. The service provider conducts one-on-one interviews with the organization

Answer: B

NEW QUESTION # 28
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Problem management
B. Change enablement
C. Service request management
D. Incident management

Answer: C

NEW QUESTION # 29
Which statement about high-velocity IT is CORRECT?

A. The required velocity should be based on the nature of an organization
B. Organizations should assign a high priority to high-velocity transformations
C. Moving to a high-velocity way of working will reduce costs and risks
D. Levels of utility or warranty might have to be sacrificed for higher velocity

Answer: A

Explanation:
HVIT is not about moving fast for its own sake. The right velocity depends on context, including the organization's products, services, risk appetite, market demands, and operating model. That makes A the correct statement.
B is incorrect because HVIT does not assume utility or warranty should be sacrificed. In fact, it aims to achieve speed together with reliability and value. C is too absolute; not every organization should prioritize HVIT transformation in the same way. D is also too absolute because changing to high-velocity ways of working does not automatically reduce cost or risk.
So A best reflects the principle that velocity must be appropriate to the organization's context.
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NEW QUESTION # 30
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A. Ensure the availability of data
B. Ensure the plan is tested
C. Ensure the plan is clear and concise
D. Ensure the physical security of the sites

Answer: B

Explanation:
The organization has already identified alternate sites, backup capabilities, and manual workarounds. The major remaining gap is proving that these arrangements will actually work when needed. The best next step is to test the continuity plan.
A plan can look good on paper and still fail under real conditions. Testing validates roles, dependencies, timing, recovery assumptions, communication paths, and the practical usability of backup and recovery methods. In HVIT, resilient operations depend on evidence-based confidence, not just documented intentions.
A is useful but insufficient. B appears partly addressed already through backup capabilities. D may matter, but it does not complete the continuity capability in the way testing does. So C is the strongest answer.
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NEW QUESTION # 31
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