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| Section | Weight | Objectives |
|---|---|---|
| Domain Expertise | 18% | - Recruitment, admissions, student experience, advancement, alumni relations - Education industry processes and needs - Education Cloud capabilities and use cases |
| Solution Design | 19% | - Security, sharing, and access design - Design scalable, maintainable solutions - Account and contact models for education |
| Implementation Strategies and Best Practices | 18% | - Change management and adoption - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Configuration vs customization |
| Integration and Data Management | 16% | - Integration methods and tools - Data quality, deduplication, governance - External systems and third-party apps |
| Education Data Architecture (EDA) | 22% | - Data migration and integration considerations - Relationships, data integrity, extending EDA - EDA data model, standard and custom objects |
| Analytics and Reporting | 7% | - Leverage Salesforce reporting features - Reports, dashboards, and analytics for education |
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NEW QUESTION # 116
Where can a primary school customer connect with other people to share insights on using Education Cloud?
Answer: A
Explanation:
The Trailblazer Community is a platform where Salesforce users, including those using Education Cloud, can connect, share insights, and collaborate. Primary school customers can join this community to find resources, ask questions, and learn best practices from other educators and Salesforce experts. It is an excellent place for networking and getting support from the broader Salesforce ecosystem.
Reference:
Trailblazer Community
Education Cloud Community Groups
NEW QUESTION # 117
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Answer: B
Explanation:
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. Reference:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics
NEW QUESTION # 118
An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?
Answer: B
Explanation:
Advising Pools is a feature that allows students to schedule appointments with any available advisor directly from a portal. Advising Pools enables advisors to set their availability and preferences, and students to see which advisors match their needs and book appointments accordingly. Email to Case, Success Teams, and Early Alerts are not features that allow students to schedule appointments with advisors from a portal. Reference:
https://help.salesforce.com/s/articleView?id=sf.eda_advising_pools.htm&type=5
https://www.salesforce.org/blog/advising-pools-for-higher-ed/
NEW QUESTION # 119
An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.
Which solution should the consultant recommend?
Answer: C
Explanation:
Einstein Prediction Builder is a solution that the consultant can recommend to help the Admissions Department determine the likelihood that accepted students will enroll at its school. Einstein Prediction Builder is a feature that allows users to create custom predictions based on their Salesforce data, using artificial intelligence. Einstein Prediction Builder can be used to predict various outcomes, such as churn, retention, conversion, or enrollment. The Admissions Department can use Einstein Prediction Builder to create a prediction field on the Opportunity object that indicates the probability of an accepted student enrolling at the school. Advisor Link Pathways, Tableau Prep Builder, and Einstein Next Best Action are not solutions that can help the Admissions Department determine the likelihood that accepted students will enroll at its school. Reference:
https://help.salesforce.com/s/articleView?id=sf.einstein_prediction_builder.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/einstein_prediction_builder_basics
NEW QUESTION # 120
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?
Answer: A
Explanation:
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. Reference:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics
NEW QUESTION # 121
......
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