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Cisco 100-140 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
トピック 2
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
トピック 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

>> 100-140日本語問題集 <<

100-140キャリアパス & 100-140試験

これらすべての100-140学習教材で、あなたの成功は100％保証されます。さらに、無料のデモがあります。無料のデモでは、練習資料の内容について証明された経験に基づいた推測を提供します。この試験について決心している限り、その職業は疑う余地がないことを理解できます。そして、彼らの職業は100-140トレーニング準備で徹底的に表現されています。彼らは100-140試験の本当の知識をつかみ、忘れられない経験をするのに非常に役立ちます。この小さなメリットをお見逃しなく。

Cisco Certified Support Technician (CCST) IT Support 認定 100-140 試験問題 (Q31-Q36):

質問 # 31
During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application.
How should the technician instruct the user to verify and address this issue?

正解：C

解説：
Correct Answer. B. Open Task Manager, identify any high CPU usage applications, and end those processes Task Manager allows users to view and manage running applications and processes, including those consuming high CPU resources, which can be terminated to free up system resources.
Option A is incorrect because changing the priority might not sufficiently mitigate the issue if other applications are using excessive resources Option C is incorrect as deleting applications does not address the immediate cause of system lag during a call Option D is incorrect because while adding RAM can help overall performance, it does not address immediate CPU usage issues by specific applications


質問 # 32
What is a key security practice when using Remote Desktop to provide support?

正解：B

解説：
Correct Answer. B. Disconnect from the Remote Desktop as soon as the support task is completed Promptly disconnecting from the Remote Desktop session once support tasks are completed minimizes the window of opportunity for any potential unauthorized access or security risks.
Option A is incorrect because screen resolution does not impact security practices.
Option C is incorrect because allowing multiple connections can increase security risks and complicate session control.
Option D is incorrect as transferring files unnecessarily can create data security risks and should be avoided unless essential for the support task.


質問 # 33
A company is experiencing intermittent network failures on several PCs. To diagnose potential problems, the IT support technician wants to review historical network security events. Which part of the Event Viewer should they guide the user to access?

正解：C

解説：
Correct Answer. C. Security Logs Security Logs in Event Viewer contain records of security- related events specified by the system's audit policy, such as network access and authentication failures, which can help diagnose network security issues. This log is most relevant for identifying unauthorized access attempts or other security breaches that might be causing the network failures.
Option A is incorrect because Application Logs focus on individual application performances and errors.
Option B is incorrect because Setup Logs are used to track installation processes, not network security issues.
Option D is incorrect because Forwarded Events are collected from other computers, and while potentially useful, they are not the primary source for reviewing local security incidents.


質問 # 34
During a meeting, a MacOS user's laptop goes to sleep frequently, interrupting their workflow.
What setting should they modify to prevent this from happening during presentations?

正解：D

解説：
Correct Answer. C. Adjust the sleep settings in Energy Saver preferences Modifying the sleep settings within the Energy Saver panel in System Preferences allows the user to set a longer duration before the computer sleeps, or to disable sleeping entirely when the laptop is plugged into a power source, preventing interruptions during meetings.
Option A is incorrect because the screensaver settings are separate from sleep functionality and would not prevent the laptop from sleeping Option B is incorrect as changing the desktop background has no impact on power management settings Option D is incorrect as updating the operating system is not directly related to controlling sleep settings


質問 # 35
Which issues might be resolved by running the sfc /scannow command? (Choose two)

正解：B、D


質問 # 36
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