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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Available Languages: | English |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Exam Price: | $450 USD |
| Exam Format: | Scenario-based questions, Multiple Choice (single answer), Multiple Select (multiple answers) |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow CIS-ITSM Certification is highly regarded in the IT industry and is recognized as a valuable credential for IT professionals. Certified Implementation Specialist - IT Service Management certification demonstrates the candidate's expertise in implementing IT Service Management solutions using ServiceNow and validates their skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification also enhances the candidate's career opportunities and earning potential.
NEW QUESTION # 128
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
Answer: B
NEW QUESTION # 129 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
Answer: D
NEW QUESTION # 130
What defines the required approvals and the associated conditions for a change model?
Answer: D
Explanation:
ServiceNow ' s baseline implementation supports A. A change approval policy, so the answer is A. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. Change Approval Policies express approval decisions and their conditions independently from the state model. This allows organizations to add service-, risk-, CI-, or other condition-based approval decisions without rewriting the baseline lifecycle flow. The remaining choices are not the best fit. B. A change model ' s state transitions; C. A change model approval definition; D. A change approval lifecycle flow. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 131
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.
When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?
Answer: C
NEW QUESTION # 132
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Answer: B,E
NEW QUESTION # 133
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