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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
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| Topic 2: Design System Implementation | 20% | - Leverage SLDS and design standards
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| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
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| Topic 4: Discovery | 13% | - Gather user requirements and plan design strategy
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| Topic 5: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
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| Topic 6: Strategy and Governance | 17% | - Define UX strategy and governance
|
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NEW QUESTION # 98
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
Answer: C
Explanation:
A cross-functional flowchart is a type of process map that shows the relationships between process steps and business teams. A cross-functional flowchart uses horizontal or vertical swimlanes to group the process steps by the roles or departments that are responsible for them. A cross-functional flowchart can help Cloud Kicks' Discovery team to explain how different teams collaborate and communicate in the process, as well as identify any gaps, overlaps, or inefficiencies in the process.A cross-functional flowchart can also show the inputs, outputs, and decisions at each step, and the flow of information and materials across the swimlanes12.Reference:
Cross-Functional Flowchart
Create a Cross-Functional Flowchart
NEW QUESTION # 99
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.
Answer: A,C
Explanation:
An interactive prototype is a simulation of the final product that allows users to interact with it and test its functionality and usability. An interactive prototype can be created using tools such as Figma or Invision, and can be shared with stakeholders and users for feedback and validation. An interactive prototype can have several benefits for a UX designer, especially when planning to roll out a refreshed version of a mobile app with some new functionality for customers.Two of these benefits are12:
To avoid added long-term cost from oversight-driven rework. An interactive prototype can help the UX designer to identify and fix any errors, bugs, or gaps in the design before the development stage. This can save time and money that would otherwise be spent on reworking the product after it is developed. An interactive prototype can also help the UX designer to ensure that the new functionality is aligned with the customer needs and expectations, and that it does not compromise the existing functionality or performance of the app.
To enable iterative feedback from the users. An interactive prototype can provide a realistic and engaging user experience, and allow the users to explore the app and provide their opinions and suggestions. The UX designer can use the user feedback to iterate and improve the design, and to validate the assumptions and hypotheses. An interactive prototype can also help the UX designer to measure the user satisfaction and loyalty, and to test the app's usability and accessibility.
The following two reasons are not valid for using an interactive prototype in this situation:
To increase the speed of design compared to paper prototyping. An interactive prototype is not necessarily faster than a paper prototype, as it requires more time and effort to create and refine. A paper prototype is a low-fidelity prototype that uses sketches or drawings to represent the app's layout and functionality.A paper prototype can be useful for generating and testing ideas quickly and cheaply, and for involving the users in the co-design process3.
To eliminate the need for journey mapping during discovery. An interactive prototype is not a substitute for journey mapping, but a complement. Journey mapping is a UX research method that visualizes the user's journey across the app, and identifies the touchpoints, actions, emotions, and pain points. Journey mapping can help the UX designer to understand the user's context, goals, and needs, and to discover the opportunities for improvement.An interactive prototype can help the UX designer to test and validate the journey map, and to communicate the design vision to the stakeholders and users4.Interactive Prototypes Without Coding - Studio by UXPin,What is Interactive Prototypes? - updated 2023 | IxDF,Paper Prototyping as a Usability Testing Technique,Journey Mapping 101 | Nielsen Norman Group
NEW QUESTION # 100
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Answer: C
Explanation:
The correct answer is A. Personalized Navigation Tabs, as stated in the uploaded study guide. The requirement specifically concerns the Salesforce mobile app and giving employees quick access to apps, objects, and other frequently used Salesforce items. Personalized Navigation Tabs provide the navigation mechanism identified by the guide for this purpose.
The design objective is straightforward: frequently accessed resources should be easily reachable from the user's primary navigation rather than forcing repeated searching or unnecessary movement through unrelated areas. Personalization also allows the navigation experience to reflect what individual users access most often.
Option B, Console Navigation, is intended for console-style working environments where users handle multiple records and related information within a workspace. It does not match the mobile quick-access requirement described here.
Option C, Utility Bar, provides persistent access to selected productivity utilities within supported Lightning applications, but it is not the mobile navigation feature specified by the answer key.
This question reinforces a recurring UX Designer principle: select Salesforce navigation features according to the user's working context. For mobile users who need fast access to apps, objects, and commonly used items, the guide specifies Personalized Navigation Tabs.
Study Guide reference/topics: Salesforce mobile app, Personalized Navigation Tabs, navigation, productivity, Declarative Design.
NEW QUESTION # 101
A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?
Answer: A
Explanation:
The correct answer is B. Distinguishable, matching the uploaded study guide. Within WCAG's Perceivable principle, the distinguishable guidance focuses on making visual and auditory content sufficiently separable so that users can perceive important information. For text, buttons, and other interface elements, adequate color contrast is one of the central implementation requirements.
Salesforce's accessibility guidance explains that ordinary text should maintain sufficient contrast against its background and notes additional WCAG 2.1 contrast requirements for visual information needed to identify user-interface components and states, including button and input boundaries. Consequently, when a UX Designer selects foreground text and button-background colors, contrast and distinguishability must be evaluated rather than relying only on aesthetic brand preferences.
Adaptable concerns presenting information in ways that can be transformed or interpreted through different structures or presentation modes without losing meaning. Navigable addresses the user's ability to locate content, move through interfaces, understand focus, and determine their position. Neither directly describes the color-contrast requirement posed by the scenario.
Therefore, the UX Designer must ensure text and button treatments remain visually distinguishable, particularly for users with low vision or reduced color perception.
Study Guide reference/topics: WCAG, accessibility, distinguishable content, color contrast, Experience Builder, UX Fundamentals.
NEW QUESTION # 102
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which business outcomes represent these values?
Answer: B
Explanation:
Diversity, inclusion, and equality in design are values that aim to create products, services, and environments that are accessible, welcoming, and fair for all people, regardless of their age, gender, ethnicity, disability, sexual orientation, religion, or other characteristics.Diversity, inclusion, and equality in design can also bring positive business outcomes, such as economic growth, greater market share, and less employee turnover12.
Economic growth is a business outcome that represents the increase in the value of goods and services produced by an organization or a country over time. Economic growth can be influenced by various factors, such as innovation, productivity, efficiency, and competitiveness.Diversity, inclusion, and equality in design can contribute to economic growth by fostering creativity, innovation, and problem-solving, as well as by attracting and retaining diverse talent, customers, and partners12.
Greater market share is a business outcome that represents the percentage of sales or customers that an organization has in a particular market or industry. Greater market share can indicate the success and competitiveness of an organization, as well as its potential for growth and profitability.Diversity, inclusion, and equality in design can help achieve greater market share by expanding the reach and appeal of products, services, and environments to diverse and underserved markets, as well as by enhancing customer satisfaction, loyalty, and advocacy12.
Less employee turnover is a business outcome that represents the rate at which employees leave an organization and are replaced by new ones. Less employee turnover can indicate the stability and quality of an organization, as well as its ability to retain and develop its human capital.Diversity, inclusion, and equality in design can help reduce employee turnover by creating a positive and inclusive work culture, where employees feel valued, respected, and engaged, as well as by providing opportunities for learning, development, and career progression12.
NEW QUESTION # 103
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