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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Delivery16%- Implementation
  • 1. Support implementation teams and ensure successful project delivery.
  • 2. Advise customers on best practices, solution architecture, and success metrics.
- Validation
  • 1. Verify solution meets business requirements and KPIs.
Discovery24%- Architecture Assessment
  • 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
  • 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
- Requirements Analysis
  • 1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
  • 2. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • 3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
  • 4. Given a customer scenario, map and document the business process, personas, and requirements.
Planning and Design60%- Product Catalog Design
  • 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
  • 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
- Solution Architecture
  • 1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
  • 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Answer: B


NEW QUESTION # 22
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

Answer: B


NEW QUESTION # 23
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

Answer: A,D


NEW QUESTION # 24
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Answer: A,C


NEW QUESTION # 25
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Answer: A


NEW QUESTION # 26
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