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ITIL ITIL-4-Transition Exam Overview:

Certification Vendor:	Axelos (PeopleCert)
Exam Name:	ITIL 4 Managing Professional Transition
Exam Number:	ITIL-4-Transition
Exam Price:	USD $375
Exam Duration:	130 minutes
Certificate Validity Period:	No expiry (lifetime)
Exam Format:	Scenario-based, Multiple Choice
Real Exam Qty:	40 questions
Available Languages:	English
Related Certifications:	ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Managing Professional (MP) ITIL 4 Strategist modules (Direct, Plan and Improve)
Passing Score:	70%
Sample Questions:	ITIL ITIL-4-Transition Sample Questions
Exam Way:	Online proctored exam (PeopleCert) or in-person at authorized testing centers
Pre Condition:	Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam.
Official Syllabus URL:	https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional

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ITIL 4 Managing Professional Transition certification is beneficial for IT professionals who want to stay updated with the latest IT service management practices. ITIL 4 Managing Professional Transition certification is also beneficial for IT professionals who want to advance their career in IT service management. The ITIL 4 Managing Professional Transition certification is recognized globally, and it is highly valued by employers in the IT industry.

ITIL 4 Managing Professional Transition Exam is an important step for IT professionals who want to stay up-to-date with the latest developments in IT service management. By passing ITIL-4-Transition Exam, IT professionals can demonstrate their knowledge and proficiency in the latest ITIL practices, and they can help their organizations to improve their IT service management capabilities.

ITIL 4 Managing Professional Transition Sample Questions (Q22-Q27):

NEW QUESTION # 22
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

A. Communicate areas of waste that can be eliminated
B. Create corrective action plans for staff who are resistant to the change
C. Develop a value stream map of the desired future changes
D. Create a clear picture of what is changing and why it is valuable

Answer: D

Explanation:
Explanation
The correct answer is A because creating a clear picture of what is changing and why it is valuable is the first step in organizational change management. Organizational change management is the practice of ensuring that changes are effectively and smoothly implemented, and that the lasting benefits of change are achieved.
Creating a clear picture of the change involves defining the vision, scope, objectives, and benefits of the change, and communicating them to the stakeholders. This helps to create a sense of urgency, alignment, and commitment for the change, and to overcome resistance and ambiguity.
The other options are not correct because they are not the first activity in organizational change management.
Developing a value stream map of the desired future changes (option B) is a useful technique to identify and optimize the flow of value, but it is not the first activity. It requires a clear understanding of the change and its value proposition, which is established in option A. Creating corrective action plans for staff who are resistant to the change (option C) is a reactive and punitive approach to change management, which can create more resentment and distrust. It is not the first activity, nor the best practice, in organizational change management.
Communicating areas of waste that can be eliminated (option D) is a part of the lean approach to service management, which aims to optimize value by reducing waste and inefficiencies. However, it is not the first activity in organizational change management, as it does not address the vision, scope, objectives, and benefits of the change, which are essential for creating a clear picture of the change.
References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, Question 3, Page 5 ITIL 4 Managing Professional: Transition Module | Axelos, Section "What is the ITIL 4 Managing Professional Transition Module?", Paragraph 3 ITIL 4 Managing Professional Transition Course Online - Simplilearn, Section "Course Overview", Paragraph 2
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.1, Page 146
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.2, Page 147
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.3, Page 148
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.4, Page 149
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.5, Page 150
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.6, Page 151
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.7, Page 152
[ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.8, Page 153

NEW QUESTION # 23
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

A. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
B. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
C. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

Answer: D

NEW QUESTION # 24
In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant

A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3

Answer: C

NEW QUESTION # 25
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

A. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
B. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
C. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
D. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

Answer: C

Explanation:
Explanation
This working practice is not focused on creating value because it does not involve the customers or users in defining the requirements and expectations of the service. It also assumes that the developers' previous experience is relevant and sufficient for the current situation, which may not be the case. This practice may lead to delivering a servicethat does not meet the needs and preferences of the customers or users, or that is not aligned with the organization's strategy and objectives. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English1, page 6, question 1, answer A ITIL 4 Foundation: ITIL 4 Edition2, page 67, section 4.1.1, paragraph 2 ITIL 4 Managing Professional: Create, Deliver and Support3, page 9, section 1.1, paragraph 3 ITIL 4 Managing Professional: Direct, Plan and Improve4, page 11, section 1.1, paragraph 2

NEW QUESTION # 26
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

A. 1 and 4
B. 3 and 4
C. 2 and 3
D. 1 and 2

Answer: B

NEW QUESTION # 27
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