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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Topic 2: Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies
Topic 3: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 4: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 5: Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 6: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops

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Salesforce Certified Slack Consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
When nearing the completion of a Slack migration, what is an essential final step to ensure a successful transition?

A. Advise the client to independently handle any post-migration issues to build their problem-solving capacity
B. Cease all communication with the client immediately after the migration to encourage independence
C. Remove all data from the old platform immediately after migration
D. Provide comprehensive post-migration support, including troubleshooting, additional training, and feedback collection

Answer: D

Explanation:
Offering extensive post-migration support is crucial for a successful transition. This includes providing troubleshooting assistance, additional training tailored to the client's needs, and collecting feedback to address any ongoing concerns or challenges. Such support ensures that the client is well-equipped to use Slack effectively and any issues are promptly resolved.

NEW QUESTION # 69
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?

A. Instruct the user to send a company-wide email asking if others are experiencing the same issue
B. Advise them to clear the cache and data for the Slack application
C. Immediately escalate the issue to Slack's engineering team for an in-depth analysis
D. Recommend a complete overhaul of the user's computer system

Answer: B

Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.

NEW QUESTION # 70
You are in the middle of a Slack migration for a client and the management team requests an update on the migration status. What is the most appropriate way to provide this update?

A. Provide a brief, high-level update verbally in an impromptu meeting
B. Wait until the migration is completely finished before providing any update to avoid unnecessary disturbances
C. Send an informal, brief email update only to the team leader
D. Prepare a detailed report including the progress made, any challenges encountered, and the next steps, and present it in a scheduled meeting

Answer: D

Explanation:
Providing a detailed report in a scheduled meeting is the most effective way to update the management team. This approach ensures that they are fully informed about the migration's progress, any challenges faced, and what the next steps are. It allows for transparency and the opportunity for feedback or input from the management team.

NEW QUESTION # 71
A multinational corporation using Slack wants to implement a unified communication policy across its global offices while considering regional differences. What approach should they take to configure their Slack settings?

A. Customize settings for each region without any unified corporate guidelines
B. Apply the same settings uniformly across all regions without modifications
C. Delegate the responsibility of setting configurations to individual team leaders in each region
D. Develop a core set of global settings and allow regions to adapt them as needed

Answer: D

Explanation:
Developing a core set of global settings with the flexibility for regional adaptations strikes a balance between maintaining a unified communication policy and respecting regional differences, ensuring coherence and adaptability.

NEW QUESTION # 72
What type of Slack notification can be set up to alert Salesforce users about new opportunities?

A. Channel-based notifications for new opportunities
B. System-generated alerts on Salesforce login
C. Email notification
D. Direct message only

Answer: A

Explanation:
Slack notifications can be set up to alert users about new opportunities in Salesforce by sending updates to designated Slack channels, ensuring teams are informed of important changes in real time.

NEW QUESTION # 73
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